Director Product Manager, Cloud Infrastructure at ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
The ServiceNow Cloud operates in over 24 physical and virtual data centers around the world, providing highly available enterprise business process automation solutions via the NOW Platform and a world-class engineering organization. Come join the Global Cloud Services (GCS) team and work with a talented international group of people building automation services and experiences to successfully deploy and scale ServiceNow for some of the largest organizations in the world.
What you get to do in this role:
We're looking for a passionate, driven Director Product Manager who will lead cross-initiatives to innovate and re-imagine the management fabric for our worldwide cloud of network and hardware infrastructure. The person in this role will define product vision and manage delivery roadmap across multiple engineering teams, while owning key internal partner relationships and collaborating on cloud infrastructure strategy with team leadership.
As a Director Product Manager, you will define and track KPIs focused on product and cloud adoption, drive ideation and roadmap priorities, work with distributed internal engineering teams to define and deliver features (based on target personas) and ensure end-to-end delivery of value for the business with our cloud infrastructure management fabric.
This role will include regular engagement with external customers as part of a high-energy, startup-like environment with a highly collaborative team.
To be successful in this role you have:
- 12+ years of experience in product management focused on enterprise cloud solutions, along with 5+ years management expertise leading a team/s.
- 5 plus years' experience in a SaaS company and/or Cloud Infrastructure automation space
- Strong experience in scoping and leading product delivery for enterprise solution architectures
- Strong communication and interpersonal skills, including with executive audiences
- Ability to work effectively in a virtual team environment distributed worldwide
- Experience with virtualization and hardware-optimized technologies like Containers, Machine Learning, Software-defined networking (SDN), and 'Internet of Things' (IoT) will be an advantage
- Familiarity with public cloud platforms, including Microsoft Azure
- Bachelor's degree in a technical field (e.g. CS, CSE, EE) or relevant work experience in development, solutions architecture, or pre-sales engineering
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.