Director of Product Research at Outreach

| Seattle
Sorry, this job was removed at 3:02 a.m. (PST) on Thursday, November 5, 2020
Find out who's hiring in Seattle.
See all Product jobs in Seattle
User Research & Insights at Outreach
Outreach is transforming the way sales teams work. Our sales engagement solutions enable every business to engage the right buyers and develop trusted and meaningful interactions with their customers. All the while, providing the essential insights and tools to continuously refine and improve the process for both buyers and sellers.
Outreach is seeking a User Research leader to strengthen our own insights practice; integrating critical customer context into product development. Ultimately, the user research function provides the common language of innovation that is rooted in solutions users love to use, and generate valuable outcomes for customers.
As Director of Product Research at Outreach, you will operationalize the voice of the customer in our product development practice, as we define the future of sales engagement for customers like Dropbox, Adobe, and Zendesk.
This opportunity is for a true craftsperson that is passionate about the art of delivering world class experiences customers love to use everyday.

Your daily adventures will include:

  • Scale and operationalize the user research practice at Outreach to provide essential insights to 25+ product and engineering teams across multiple product areas.
  • Establish framework for common understanding of user needs and jobs to be done relevant to Outreach customers and market.
  • Create overarching research strategy to support roadmap investments - from usability to greenfield opportunities to expand offerings and innovate
  • Identify process to segment application of user research across industries and geos.
  • Partner with analytics function to frame qualitative insights within context of quantitative data, to provide complete product recommendations.
  • Hire and develop user research talent at Outreach
  • Influence & deepen Outreach understanding of customer context and thinking, across the company

You may be a good fit if you have:

  • 10+ years of research experience, leading applied and strategic research initiatives
  • Experience building research as a discipline, developing internal research capabilities, including leading researchers, and managing external partners
  • Experience driving the full research lifecycle, including: study design, recruiting, moderation, analysis, reporting, and executive presentations
  • Experience with agile software development and how design and research fits within an iterative development framework
  • Experience integrating user research principles into product design initiatives
  • Excellent communication skills and are accomplished at conveying complex concepts clearly and persuasively both verbally and in writing at all levels of the organization
  • A proven track record for influencing product outcomes with clear customer impact
  • Have a bachelor’s (or equivalent degree) in psychology, cognitive science, Human Factors, HCI, HCD, or equivalent professional experience in research

Preferred qualifications include:

  • Experience with Software-as-a-Service (SaaS)
  • MS HCI (or similar) is greatly preferred
  • Experience with the Jobs to be Done (JTBD) methodology

You should include these in your application:

  • Your CV, portfolio link/password, and LinkedIn profile
  • A few words about why Outreach is interesting to you

Why You’ll Love It Here
• 100% medical, dental, and vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance covers 60% of annual salary up to $15000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
More Jobs at Outreach72 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Product
new
Seattle
Operations
new
Seattle
Project Mgmt
new
Seattle
Data + Analytics
new
Seattle
Operations
new
Seattle
Project Mgmt
new
Seattle
Design + UX
new
Seattle
Developer
new
Seattle
Sales
new
Seattle
Project Mgmt
new
Seattle
Project Mgmt
new
Seattle
HR + Recruiting
new
Seattle
Operations
new
Seattle
Operations
new
Seattle
Sales
new
Seattle
Operations
new
Seattle
Operations
new
Seattle
Sales
new
Seattle
Operations
new
Seattle
Developer
new
Seattle
Finance
new
Seattle
Product
new
Seattle
Developer
new
Seattle
Finance
new
Seattle
Marketing
new
Seattle
Data + Analytics
new
Seattle
Developer
new
Seattle
Data + Analytics
new
Seattle
HR + Recruiting
new
Seattle