Convoy
Convoy is the most efficient digital freight network.
Seattle, WA

Head of Product Management, Carrier Experience at Convoy

| Seattle
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About Convoy:
Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to fundamentally changing the way freight moves across America and beyond for the better.
We are passionate about thinking big and solving really complex problems to make the lives of truck drivers, shippers and other people in freight industry easier through our innovation and technology. There will always be a better, more efficient way to transport goods, and we won’t ever stop inventing it.
Founded in 2015, we’re a mission-driven, well-funded, fast-growing startup, backed by world-class investors, including CapitalG, the growth equity investment fund of Google, and leading industry disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, KKR, Starbucks, and others. We were named one of Washington State’s top places to work, a LinkedIn Top Startup and were the recipient of the GeekWire Next Tech Titan in 2018.
What we’re looking for:
We are looking for a Senior or Principal Product Manager for our carrier experience team, to ensure that trucking companies (carriers) and truck drivers have a hassle-free experience working with Convoy. You will own the strategy & core carrier experience for a key new initiative that has direct visibility with the leadership team and will require require you to influence company-level strategy.
To achieve your objectives, your roadmap will span operations, data science, and product (mobile, web, and backend). You will work alongside engineers, designers, research scientists, marketers and more.
Here are some examples of innovative features that the carrier team has recently launched: https://convoy.com/blog/auto-detention/, https://convoy.com/blog/request-a-load, https://convoy.com/blog/power-only-program-universal-trailer-pool/ , https://convoy.com/blog/introducing-convoy-flex-loads/

In this role, you will do the following:

  • Roadmap & Features: You will own the product roadmap for part of Convoy. We organize the team, so you get clear accountability for a large area.
  • Strategy: You will identify the key strategic questions and drive to resolution and alignment with stakeholders.
  • Metrics & Experimentation: You will define the metrics, goals and measure experiments.
  • Product Marketing: You will partner on GTM, positioning, and communication of major product initiatives for carriers with our product marketing team.
  • Optimization & Insights: You will work with data scientists to deeply understand our carriers and optimize their journey across Convoy.
  • Carrier Research: You will work with design and lead research to deepen the team's understanding of carrier needs.

You have the following skills and experience:

  • PM experience: You have 5+ years of experience owning a product roadmap for a breakthrough product.
  • Product: You have built compelling experiences for your customers using research and data, and you have experience in building high-quality mobile and/or web products.
  • Data-Driven: You have experience defining metrics and running experiments and testing.
  • Customer oriented: You know how to work backwards from the customer and you understand their needs.
  • Communication: You have effective written and verbal communication skills.

Bonus Skills/Experience:

  • Economics background or experience with marketplace businesses.
  • Statistics, Mathematics or Computer Science background.
  • Fluency with SQL.

Benefits of working at Convoy:

  • Health & Wellness: Taking care of your health comes first. Convoy covers 100% of your medical, dental, and vision premiums, and 85% for your family. We also provide access to the gym and showers in our building.
  • In-Office Happiness: Enjoy catered meals twice a week, and fully stocked fridges, pantries, and espresso machines to keep you running full.
  • Commuter Benefits: We transport the world; the least we can do is help get you to work. Every employee receives a fully paid Orca Card to get you around on the bus, light rail, or water taxi. We also provide locked bike storage if you prefer to pedal in.
  • Time Off: Life outside of work matters! Convoy has a flexible vacation policy, so take the time off you need- we don’t track vacation or sick time. We also offer generous parental leave for those expecting new additions to their family.
  • Compensation: We offer market competitive compensation, including stock options and a 401k plan to help save for retirement.

Candidates must be eligible to work at Convoy HQ in Seattle.
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

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Where we are

4th Avenue, Seattle, WA 98101

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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What are Convoy Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Convoy has a flexible vacation policy so you can take the time off you need.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

An Insider's view of Convoy

What's something quirky about your company?

At our weekly all-hands meeting we ask 3 new hires to come up and share "Two Truths and a Lie". This is extra neat because you get to familiarize yourself with new folks and also learn something fun about the people you work with. Sometimes we even learn new vocabulary, like what a Luthier is (a maker of stringed instruments)!

Jocelyn

Director of Recruiting

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

How do you empower your team to be more creative?

We’ve built a culture where all ideas are welcome, candid debate is encouraged, and it's okay to fail. We focus on values that encourage us to ask questions, challenge ideas, and discuss wild ideas; driving them forward when possible. Creativity has spurred some of our biggest innovations, like automated detention for carriers!

Melanie

Director, Operations

What projects are you most excited about?

Completely reimagining an industry core to our economy and making it as efficient as possible. Building the framework and models that allow Convoy to reduce inefficiencies at every stage of the shipping process, and in turn reduce empty miles, truck traffic, and the environmental impact of shipping, is both rewarding and intellectually stimulating.

Max

Senior Director, Data Science

Jobs at Convoy
26

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Senior Leader - Workplace and Real Estate

Convoy
Seattle
1 day ago
+34
Real estate strategy and execution. You’ll develop, implement and drive real estate strategy that is in alignment with business need. You will lead real estate negotiations. Real estate capital spend and operating budgets. You’ll manage and evolve budgets and will utilize financial skills and acumen to identify and execute upon efficiencies. Construction, remodels and build-outs. You will direct third parties on design and construction of new spaces and remodels. You will vet all aspects of each project to optimize costs and timelines and achieve overall project goals. Managing the Workplace team. You will grow the Workplace team across multiple regions and provide leadership through coaching and mentoring. Workplace operations. You will efficiently and effectively manage operations across all Convoy facilities. You will lead RFPs and negotiate contracts for vendors and service providers.

Engineering Manager - Contract Revenue

Convoy
Seattle
1 day ago
+34
Ideal candidates will be driven, empathetic leaders with experience building and managing world-class teams of diverse engineers. They will also have a passion for understanding the needs of our customers, our business and our engineers, to determine the strategic path forward for our team. They will enjoy leading the careers of extraordinary software developers, collaborating with diverse stakeholders, and will bring a growth mindset and strong learning orientation. Additionally, they will be part of the engineering leadership team @ Convoy, and help shape the growth of the broader engineering organization.

Senior Human Resources Business Partner

Convoy
Seattle
1 day ago
+34
Be a trusted advisor and strategic partner for Convoy’s Engineering and Product teams; working closely with senior leadership to develop plans and deliver solutions to help them align talent strategy with strategic business goals. Designing and executing core HR processes targeted to your designated business areas: recognition and rewards, onboarding, offboarding, performance management, employee relations, and people programs. Serve as the first point of contact for managers and employees for all HR matters; coach and support managers to handle employee issues in a manner consistent with Convoy’s values. Assess organizational needs and drive solutions in performance management, communication, training, diversity and inclusion, career and leadership development. Support managers in handling conversations regarding career growth, performance management, compensation, and equity. Review programs and policies for compliance with employment laws, regulations, policies, and best practices and recommend modifications if appropriate.  Guide management and employees to improve work relationships, build morale, and increase productivity and retention.

Senior Data Scientist - Operations

Convoy
Seattle
1 day ago
+34
You are a strong technical leader passionate about optimizing operations and improving the experience of Convoy’s carriers, shippers, and operations teams. You are an experienced manager, a thought leader with a vision for how to leverage data science to optimize every aspect of a business, and a collaborative partner excited about working cross-functionally to drive rapid change. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is the role for you!

Salesforce System Administrator

Convoy
Seattle
1 day ago
+34
The Salesforce Administrator will be responsible for the execution of day-to-day configuration, support, and maintenance of our Salesforce instance, as well as continuously improving the platform to enable our growth. You will work closely with the Sales Operations team and several stakeholders in Business Operations and Sales Strategy and Demand, as well as Finance and Marketing, to ensure core processes and systems are well defined, precisely measured, and function effectively and with scale.

Principal Research Scientist - Carrier

Convoy
Seattle
1 day ago
+34
At Convoy you will be expected to work autonomously and own your domain end-to-end. You will closely collaborate with fellow Research Scientists, Engineers, and Product Managers across the Product and Engineering organization and interact with stakeholders across the company. You will be responsible for designing and developing new statistical models, evaluating new product launches and innovations, and influencing the team’s roadmap. 

Software Engineer - Platform Excellence

Convoy
Seattle
1 day ago
+34
Solid system design skills and operational expertise to enable teams to make the right design trade-offs. Strong collaboration skills to help drive operational best practices and help teams raise the bar on service health. Strong debugging skills to diagnose and root cause issues across the entire stack. Experience handling large scale servicesA history of developing and reliable services and ability to impart the lessons learned therein. The ability to dive deep into new technologies and learn quickly. Confidence in reading and writing service or automation code.

Senior Data Scientist - Demand

Convoy
Seattle
3 days ago
+34
At Convoy you will be expected to work autonomously and own your domain end-to-end. You will collaborate with Research Scientists, Product Managers, and Engineers across the Product organization and interact with stakeholders across the company. You will be responsible for defining core business logic in our data warehouse, developing insights to drive product decisions, and building data science models.

Senior Data Scientist - Marketing

Convoy
Seattle
3 days ago
+34
We are looking for experienced Data Scientists to work with Convoy’s Marketing organization. The Marketing organization is responsible for driving Convoy’s brand, thought-leadership, adoption, engagement, advocacy, across shippers, carriers, drivers, and partners. You will collaborate with leadership, Marketing Managers (Product/Digital/Communications), Research Scientists, Product Managers, and Engineers across Convoy.

Product Marketing Manager, Sales Enablement and Content Lead

Convoy
Seattle
3 days ago
+34
As the Sales Enablement Content Lead, you will lead our efforts to mobilize and empower our biggest lever for our business, our growing salesforce. Through this audience, you will help scale our thought leadership position, grow our market position, and accelerate business growth.

Sales Development Representative

Convoy
Seattle
3 days ago
+34
Rapidly respond to inbound marketing leads via phone and email. Present a balanced approach to cold calling, relationship development, sales process, and appointment setting. Drive awareness into lead prospect base through ongoing nurture via email and call campaigns. Ability to understand complex business environments and uncover business challenges. Build lead pipeline and regularly communicate with direct sales to ensure alignment. Share information about Convoy and ask questions about the prospect's business intentions. Discern potential for purchase and schedule appointments with those who are of good potential to the Sales Account Executives to pursue. Schedule appointments between prospects and Account Executives. Record prospect information in CRM database.

Senior Account Executive

Convoy
Seattle
3 days ago
+34
About you are eager to get your foot in the door at a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. In partnership with the sales team, the account executive will be responsible for managing the end to end sales process with our shipping customers. Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you're a collaborative recruiter who wants to have an outsized impact with a small, tight-knit team, we'd love to hear from you.

Sr. Manager, Process Design & Improvement

Convoy
Seattle
4 days ago
+34
You are a strong programmatic leader eager to build a process improvement team from the ground up. In partnership with Operations and Product, you will be responsible for improving efficiency across our teams. You are a leader in your field, with expertise in a variety of continuous improvement methods, a strong analytical toolset, and experience working cross-functionally to solve problems with product and process changes. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is the role for you!

Senior Manager, Data Science - Operations

Convoy
Seattle
4 days ago
+34
You are a strong technical leader passionate about optimizing operations and improving the experience of Convoy’s carriers, shippers, and operations teams. You are an experienced manager, a thought leader with a vision for how to leverage data science to optimize every aspect of a business, and a collaborative partner excited about working cross-functionally to drive rapid change. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is the role for you!

Software Engineer

Convoy
Seattle
4 days ago
+34
Building delightful features that make it easier to run a small trucking business. Inventing best-in-industry tools while working side-by-side with teams inside the company who closely with our operations team. Writing scalable software for processing millions of dollars of payments. Using machine learning to improve our margins or brokerage efficiency. Crafting products to help other teams at Convoy scale.

Senior Digital Marketing Manager

Convoy
Seattle
4 days ago
+34
Convoy Digital Marketing Managers are leaders who move quickly, with a focused determination to make an impact in the market. The top priority for our Digital Marketing Managers is to build and execute marketing perception, acquisition and engagement campaigns. This includes building efficient digital channels to reach our audiences including email, digital advertising, search engine marketing, and optimization, social, as well as our website. Outputs include scaled reach of our intended audiences with efficient execution, that enables Convoy to achieve our stated goals. Digital Marketing Managers are oriented by the campaigns they run including acquisition campaigns across audiences, perception shaping campaigns driving brand impact, evergreen engagement campaigns that are defined (with service adoption flows by customer segment and milestones) and optimized (through more effective triggering, targeting, and content) over time, and customer advocacy campaigns that establish momentum.

Program Manager, Marketplace Growth

Convoy
Seattle
4 days ago
+34
As a Program Manager for the Marketplace Growth team, you will be responsible for managing programs to accelerate Convoy’s shipment growth and create the first advanced freight marketplace by driving organizational cohesion, navigating business constraints, and creating the framework to operationalize company strategy.

Pricing Operations Manager

Convoy
Seattle
4 days ago
+34
You are eager to get your foot in the door at a fast-paced, rapidly growing startup. Working within our Marketplace Growth team, the Deal Desk Analyst is responsible for building tools, support structures, and processes that will help lead to better business decisions. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. You'll bring the enthusiasm and aptitude necessary to get the job done!

Head of Pricing Strategy & Operations

Convoy
Seattle
4 days ago
+34
As the Director of Pricing on the Marketplace Growth team, you will be responsible for the company’s pricing strategy to achieve our marketplace, volume and profitability goals while working across our several internal and external stakeholders. 

Principal Engineer

Convoy
Seattle
4 days ago
+34
As a Principal Engineer at Convoy, you will help guide the evolution of our core systems and capabilities while supporting new green field opportunities. You will help establish technical standards and drive Convoy system architecture, engineering practices, and engineering methodologies. You work on our hardest problems, building high quality, scalable, and architecturally sound systems that are aligned with our business needs. Principal Engineers are pragmatic visionaries who can translate business needs into workable technology solutions. Your expertise is deep and broad allowing you to produce both detailed technical work and high-level architectural designs. Principal Engineers are leaders and mentors, setting excellent examples for their local teams and the entire engineering community.

Research Science Manager - Operations Research

Convoy
Seattle
1 week ago
Building quantitative mathematical models to represent various transportation and logistics systems. Creating computer simulations to support operational decision-making. Developing model-based optimization, simulation, and/or predictive tools to identify and evaluate opportunities to improve all aspects of Convoy’s network. Working with software engineering teams to drive scalable, real-time implementations of your solutions.

Sr. Product Manager, Contract Revenue

Convoy
Seattle
1 week ago
In your role, you will build new systems for acquiring and optimizing our contract freight. To achieve this, you will build software systems and workflows for driving excellent control and growth of this business. This will require a data-driven mindset that grows both contract freight volume and margin. You will meet shippers in person, deeply understand their problems, and use that to create or enhance Convoy’s contract offerings. Additionally, you will work closely with internal Business and Technical teams.

Sr. Program Manager, Capacity Planning and Workforce Management

Convoy
Seattle
1 week ago
You are a strong programmatic leader eager to have a big impact at Convoy. You’ll partner with Finance, Operations, Product, and Data Science to optimize utilization across our teams. You are a leader in your field, with expertise in workforce management and optimization, a strong analytical toolset, and experience working cross-functionally to solve problems with product and process changes. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is a role for you.

Senior Data Scientist - Convoy Go

Convoy
Seattle
1 week ago
We are looking for experienced Data Scientists to join the Pricing Team in Convoy’s Marketplace organization. The Pricing Team owns Convoy’s core models for pricing to both shippers and carriers. You will collaborate with Research Scientists, Product Managers, Economist and Engineers across the Product organization and interact with stakeholders across the company. You will be responsible for defining core business logic in our data warehouse, developing insights to drive product decisions, building data models, and developing and analyzing experiments.

Senior Data Scientist - Shipment Success

Convoy
Seattle
1 week ago
The Data Science team is at the core of Convoy’s business. We build the models that power freight pricing, shipment offer relevance, auction bidding strategy, and other core services. The breadth of the problems space is huge, spanning machine learning, optimization, metric definition, econometrics, and prediction domains. And we have only begun to dig into the difficult and diverse problems in our two-sided marketplace.

Engineering Manager - Data Platform

Convoy
Seattle
1 week ago
Ideal candidates will be driven, empathetic leaders with experience building and managing world-class teams of diverse engineers. They will also have a passion for understanding the needs of our customers, our business and our engineers, to determine the strategic path forward for our team. They will enjoy leading the careers of extraordinary software developers, collaborating with diverse stakeholders, and will bring a growth mindset and strong learning orientation. Additionally, they will be part of the engineering leadership team @ Convoy, and help shape the growth of the broader engineering organization.