Head of Product Management, Carrier Lifecycle and Incubations

| Seattle
Who we are:
Convoy, one of the fastest growing startups in the U.S., is transforming the $800 billion trucking industry. Convoy offers the world's largest companies the best option for moving their freight through its network of thousands of technology-connected trucking companies. Shippers get instant quotes, real-time GPS tracking on all shipments, and actionable business analytics to improve their supply chain. Trucking companies get access to free tools and resources that allow them to find loads they want, prevent driving empty, and get paid quickly.
Founded in 2015, Convoy is backed by this century's leading disruptors, including YCombinator, Google and Greylock and the founders and CEOs of Amazon, Salesforce, eBay, Linkedin, Expedia, Dropbox, KKR, Starbucks, and others.
What we’re looking for:
We are looking for a Senior or Principal Product Manager for our carrier experience team, to own the carrier life cycle and help us incubate new products that carriers love! In particular, you will own the strategy & core carrier experience for a key new initiative that has direct visibility with the leadership team and will require require you to influence company-level strategy.
This is a 0-to-1 (and then to 1000!) effort with a high-degree of freedom and autonomy. To help you succeed, you will lead a "pod" that an consists of engineers, designers, data scientists, and others which will be embedded on your charter. You'll also be partnering closely with with operations, marketing, sales, and account management.
Here are some examples of innovative features that the carrier team has recently launched: https://convoy.com/blog/auto-detention/, https://convoy.com/blog/request-a-load, https://convoy.com/blog/power-only-program-universal-trailer-pool/ , https://convoy.com/blog/introducing-convoy-flex-loads/Automated Reloads, Convoy Go

In this role, you will own the following:

  • Roadmap & Features: You will own the product roadmap for part of Convoy. We organize the team, so you get clear accountability for a large area.
  • Strategy: You will identify the key strategic questions and drive to resolution and alignment with stakeholders.
  • Metrics & Experimentation: You will define the metrics, goals and measure experiments.
  • Product Marketing: You will partner on GTM, positioning, and communication of major product initiatives for carriers with our product marketing team.
  • Optimization & Insights: You will work with data scientists to deeply understand our carriers and optimize their journey across Convoy.
  • Carrier Research: You will work with design and lead research to deepen the team's understanding of carrier needs.

Your skills & Experience:

  • PM experience: You have 5+ years of experience owning a product roadmap for a breakthrough product.
  • Product: You have built compelling experiences for your customers using research and data, and you have experience in building high-quality mobile and/or web products.
  • Data-Driven: You have experience defining metrics and running experiments and testing.
  • Customer oriented: You know how to work backwards from the customer and you understand their needs.
  • Communication: You have effective written and verbal communication skills.

Bonus Skills/ Experience:

  • Economics background or experience with marketplace businesses.
  • Statistics, Mathematics or Computer Science background.
  • Fluency with SQL.

Benefits of working at Convoy:

  • Health & Wellness: Taking care of your health comes first. Convoy covers 100% of your medical, dental, and vision premiums, and 85% for your family. We also provide access to the gym and showers in our building.
  • In-Office Happiness: Enjoy catered meals twice a week, and fully stocked fridges, pantries, and espresso machines to keep you running full.
  • Commuter Benefits: We transport the world; the least we can do is help get you to work. Every employee receives a fully paid Orca Card to get you around on the bus, light rail, or water taxi. We also provide locked bike storage if you prefer to pedal in.
  • Time Off: Life outside of work matters! Convoy has a flexible vacation policy, so take the time off you need- we don’t track vacation or sick time. We also offer generous parental leave for those expecting new additions to their family.
  • Compensation: We offer market competitive compensation, including stock options and a 401k plan to help save for retirement.

Convoy is an equal opportunity employer and we are actively seeking a diverse team. Candidates must be eligible to work within the U.S.
If you're a collaborative team player who wants to make a huge impact with a small, tight-knit team, we'd love to hear from you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • OutreachLead Gen

Location

4th Avenue, Seattle, WA 98101

An Insider's view of Convoy

What's something quirky about your company?

At our weekly all-hands meeting we ask 3 new hires to come up and share "Two Truths and a Lie". This is extra neat because you get to familiarize yourself with new folks and also learn something fun about the people you work with. Sometimes we even learn new vocabulary, like what a Luthier is (a maker of stringed instruments)!

Jocelyn

Director of Recruiting

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

How do you empower your team to be more creative?

We’ve built a culture where all ideas are welcome, candid debate is encouraged, and it's okay to fail. We focus on values that encourage us to ask questions, challenge ideas, and discuss wild ideas; driving them forward when possible. Creativity has spurred some of our biggest innovations, like automated detention for carriers!

Melanie

Director, Operations

What projects are you most excited about?

Completely reimagining an industry core to our economy and making it as efficient as possible. Building the framework and models that allow Convoy to reduce inefficiencies at every stage of the shipping process, and in turn reduce empty miles, truck traffic, and the environmental impact of shipping, is both rewarding and intellectually stimulating.

Max

Senior Director, Data Science

What are Convoy Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Convoy has a flexible vacation policy so you can take the time off you need.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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