Loyalty Product Manager at Expedia Group

| Bellevue
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Expedia

Can you zoom out to understand a big-picture strategy and zoom in to execute, iterate, and get results? Do you want to work in a rapidly-growing business with kind, intelligent people? If so, come join us in Expedia Partner Solutions!

Expedia Partner Solutions (EPS) is looking for a Product Manager to accelerate the growth of our template solutions. You’ll play a key role working on loyalty, one of the most critical areas for growth in the EPS Templates business. From banks to hotels to airlines, partners use our template to power travel on their website. If you’ve used your credit card rewards to book travel, there’s a good chance it was us! A theme across all of our template partners is a need to reward their travelers and keep them coming back.

In this role, you will own a critical project, the #1 request by the sales team, that will significantly open up the template addressable market. You will shepherd it through its pilot stage spanning project scoping, metric definition, project management, impact evaluation, and lessons learned. You lead the process working closely with a dozen developers to deliver on behalf of our partners and their travelers. You will lead the process of identifying and solving the biggest problems for our partners and their customers in close collaboration with product design, technology, analytics. You will work through the full product lifecycle, turning concepts into live features.

What you’ll do
  • Build strong, collaborative teams across disciplines to ensure our focus projects deliver as much value as possible
  • Be a strong communicator and negotiator to help win the support and commitment of teams on which we depend to deliver against our strategy.
  • Set, track and communicate the objectives and key results of the focus projects you lead
  • Build a learning environment within the teams you lead and share discoveries from the areas you work on with the wider team and other business partners
  • Help strengthen everything we build, offer constructive criticism and ideas to other Product Managers to ensure we deliver our best work
  • Trade off the competing demands of a wide variety of internal and external partners, while keeping the end customer at the heart of all decision-making
  • Find opportunities to drive incremental value and improve customer experience
Who you are

You’ll fit this role if you have

  • 2-3 years of product management experience. Experience working closely with software development teams on back-end technologies in an agile environment is advantageous.
  • Experience of leading diverse cross-cultural teams
  • Strategic thinking capable of tying projects together into themes that cohesively fit together
  • Successful track record leading multiple projects and handling contending priorities in a dynamic and complex environment
  • Background in a global, matrix structure
Experience and Qualification:
  • Growth mindset – passionate about learning and development
  • Strong technical know-how, with an understanding of web technologies
  • A superb communicator who is equally comfortable working with technology and business teams with a skill for leading projects that require these groups to work in tandem
  • Empathetic – capable of connecting with a wide range of internal and external partner groups
  • Strong eye for business: able to understand the broader business context and build a product plan that supports this
  • Strong customer focus - a passion for creating products that people love to use
  • Ability to excel in both business-to-consumer and business-to-business environments and comfortable with frequent switching in focus between these
  • Able and interested to make decisions from data
  • A naturally curious and open-minded person
  • Ambitious, self-guiding and results driven
  • Enjoys a collaborative, kind environment
Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Expedia Partner Solutions (EPS)

The travel market never stands still. At Expedia Partner Solutions (EPS), we’re smack in the middle of it. We unlock the power of Expedia Group for thousands of travel partners around the world and create the tools & technologies that help millions of travelers find the perfect accommodation, car hire, & flights for their next trip. We offer the chance to work with the brightest minds in the industry in an energetic, collaborative and truly international work environment. We are passionate about innovation, creative problem-solving and –making sure we have fun while we’re doing it!

Why build your career at EPS:
  • We're re-inventing travel, one day at a time -- it's an exciting challenge. We're super-motivated and setting the pace.
  • We've got the scope and the freedom to make a difference. We don't do ordinary.
  • We work with some really smart partners - from loyalty marketing whiz kids to the world's leading airlines and travel agents.
  • We're a team of passionate, hard-working travel enthusiasts. We just love what we do.
  • We define the questions, not the answers, for an industry that changes every day.
  • We want everyone on our team to have the resources to succeed in their career
  • We get to do all of this in beautifully designed offices around the world
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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