ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.

Principal Inbound Product Manager at ServiceNow (Remote)

| Remote
Sorry, this job was removed at 4:44 a.m. (PST) on Friday, November 5, 2021
Find out who’s hiring remotely
See all Remote jobs
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:  


    Company

    Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.


    People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.


    Team

    Come join the IT Busines Management (“ITBM”) product team and work with a talented group of product managers defining the “Future of Work” on the ServiceNow cloud platform.

    This team is responsible for the defining the innovation, strategy, roadmap and features that makes ITBM a market leading solution used by many Fortune 500 companies.

    ITBM provides end to end lifecycle for investment management, right from ideation, business case preparation, prioritization, funding and delivery. Our solutions support different methodologies including Scaled Agile, Agile, Waterfall and simple task management.

     

    Role

    As an inbound Product Manager, you will be leading the vision and roadmap for our ‘Enterprise Agile Planning’ product and help us build a comprehensive agile planning solution.

    This role requires someone who will thrive as an individual contributor to be part of our talented product team and work collaboratively to deliver the roadmap for our agile solution. The candidate should understand the market, manage a backlog, and work with engineering teams to deliver features that delight our customers.

     

     

    What you get to do in this role:

    Interact with enterprise stakeholders, customers, end-users and prospects to gather business requirements. Create market validated use cases and lead ideation. Develop and maintain the roadmap for your product areas for short-term and long-term releases. Work with product engineering and design teams to formulate solutions Define and prioritize the backlog of work including the creation of stories for new features, enhancements to existing features and be data-driven in prioritizing features and quality improvements. Be the voice of the customer, providing customer and business value perspective during day-to-day conversations with development. Coordinate across multiple stakeholders (engineering, marketing, customers and partners) to understand needs, manage expectations and feature tradeoff decisions.

    In order to be successful in this role, we need someone who has:

    • Work with global 2000 customers, some of the best brand names in the world, to determine needs, unmet needs, business goals, product usage, and refine ideas with concepts and product feedback.
    • Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs.
    • 5+ years of experience as a Product Manager, in a commercial software product company
    • Experience in building simple and intuitive products that can drive product-led-growth.
    • Knowledge in various agile frameworks such as SAFe, Scrum of Scrum, Spotify, Less etc.
    • Prior experience in building agile planning products will be a plus
    • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
    • Simultaneously do future product planning, current sprint management and drive product adoption activities
    • Passion about delivering exceptional user experiences
    • Passion about our products and the possibilities that come from building a world class ecosystem of customers and partners
    • The ability to generate ideas for how our products can make our customers more successful
    • Must enjoy working in a highly collaborative environment
    • Comfortable delivering product presentations to large audiences
    • Operates fluently in a fast-paced autonomous environment
    • Thrives in ambiguity
    • Demonstrates creativity and outside the box problem solving
    • Leads from the front with sleeves rolled up
    • Sets a high bar for themselves, their team and for the business unit
    • Must be able to travel up to 25%.

    Qualifications

    To be successful in this role you have:

    • 8+ years of experience as a Product Manager, in a commercial software product company
    • Experience in building simple and intuitive products that can drive product-led-growth.
    • Knowledge in various agile frameworks such as SAFe, Scrum of Scrum, Spotify, Less etc.
    • Prior experience in building agile planning products will be a plus
    • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
    • Simultaneously do future product planning, current sprint management and drive product adoption activities
    • Passion about delivering exceptional user experiences
    • Passion about our products and the possibilities that come from building a world class ecosystem of customers and partners
    • The ability to generate ideas for how our products can make our customers more successful
    • Must enjoy working in a highly collaborative environment
    • Comfortable delivering product presentations to large audiences
    • Operates fluently in a fast-paced autonomous environment
    • Thrives in ambiguity
    • Demonstrates creativity and outside the box problem solving
    • Leads from the front with sleeves rolled up
    • Sets a high bar for themselves, their team and for the business unit
    • Must be able to travel up to 25%.
    •  


    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


    See More
    Apply Now
    By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

    Where we are

    We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!
    Previous
    Next

    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
    Friends outside of work
    Eat lunch together
    Daily sync
    Open door policy
    Open office floor plan
    Diversity
    Documented equal pay policy
    Dedicated Diversity/Inclusion Staff
    Unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity Employee Resource Groups
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Wellness Programs
    Onsite Gym
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Company Equity
    Employee Stock Purchase Plan
    Purchase company stock at a 15% discount semi-annually
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Child Care Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Work remotely on occasion as needed.
    Family Medical Leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    ServiceNow offers unlimited paid vacation time starting at Day 1.
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    On-site!
    Casual Dress
    Commuter Benefits
    Pre-tax contribution plan for commuter expenses.
    Company Outings
    Site social activities periodically
    Game Room
    Stocked Kitchen
    Happy Hours
    Steps away from awesome restaurants and bars.
    Parking
    Free parking
    Pet Friendly
    Professional Development Benefits
    Tuition Reimbursement
    Up to $5,250 reimbursed annually for qualified expenses
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Mentorship program
    Online course subscriptions available

    An Insider's view of ServiceNow

    What’s the vibe like in the office?

    This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

    Juan

    Software Developer

    What does your typical day look like?

    There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

    Mica

    Business Systems Analyst

    How does the company support your career growth?

    It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

    Christian

    Account Executive

    What’s the vibe like in the office?

    ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

    Melanie

    Senior Manager, Global Sales Development

    More Jobs at ServiceNow