Principal Product Manager, Customer Channels

| Seattle
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Our mission is to deliver high-quality primary care that is accessible, convenient and affordable for all. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform primary care and improve people’s quality of life.
 
Your role and impact
 
In this role, you will lead our product channel strategy. 98point6 has gone through a period of significant growth, and based on recent success is well positioned to deliver primary care to some of the largest and most important companies in the healthcare industry, including health plans, health systems, employers and major retailers. You will be responsible for leading the development of our channel strategy—including defining the channel-specific product offer—for all of these strategic customers. 

You will manage a small team of experienced channel managers while adding your own expertise in one or more customer segments as an individual contributor. You will drive the team to identify and prioritize common requirements across channels and lay a strong foundation for future growth and scalability. You will ensure smooth collaboration with counterparts in various domains and be a trusted partner with the commercial team in customer-facing meetings.

Responsibilities

  • Lead a team to define our product offer for health plans, health systems, employers, retailers and other channels
  • Coordinate closely with teams across the organization—including engineering, product and commercial teams—to ensure on-time delivery of external commitments
  • Lead a team of channel product managers
  • Set goals, identify new KPIs and deliver on those goals
  • Own one or more of our commercial channels, and serve as a model for excellence while engaging in the following activities for that channel:
    • Define a scalable product offering and roadmap 
    • In partnership with marketing and commercial colleagues, improve our understanding of our competitors and distill that information to inform product strategy and roadmaps
    • Develop strong relationships with customers by delivering solutions, gathering feedback and setting expectations about product capabilities and requirements in collaboration with 98point6 sales engineers
    • Support commercial team colleagues by providing your product expertise in responses to RFPs, RFIs and custom integration requests from customers in your channel
  • Provide executives and other senior leadership visibility into product engineering progress and challenges with respect to all of our channels, while developing strategies for relentless improvement
  • Develop and implement processes that allow the product team to effectively support commercial activity and understand customer requirements and competitive positioning
  • Develop and implement a system of collaboration with a range of product managers who are responsible for particular technical and commercial investments

Qualifications

  • 7+ years in product management, program management or related experience
  • 5+ years experience working with external customers
  • 3+ years experience in managing a small team
  • Experience synthesizing requirements and developing scalable solutions that meet the needs of multiple business customers
  • Excellent written and verbal communication; strong presentation skills
  • Prior experience in the healthcare industry
  • Familiarity with health care industry data exchange standards (EDI formats, HL7, etc.) 
  • Resilience and flexibility
  • Ability to efficiently gather and integrate information, distill and synthesize requirements and summarize conclusions
  • A customer-facing orientation, with the ability to build strong, productive relationships
  • Passion for expanding healthcare access and meeting customer needs

98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information, status as a protected veteran or other protected status.

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Location

From 360° mountain, water and downtown views, to restaurants, bars and public transportation within blocks, our Seattle headquarters is hard to beat.

An Insider's view of 98point6

How would you describe the company’s work-life balance?

There has never been a time where I have to choose work over family and friends while at 98point6. Our core hours, generous benefits and supportive leadership creates a flexible environment that enables “life” to happen, while also making our time in the office very productive.

Stephen

Senior Manager, Clinical Operations

How do you collaborate with other teams in the company?

At 98point6, we are all aligned to the same overarching goals. That, as well as the open, communicative and trusting environment has been key in getting things done when a project has different priorities across teams.

Marilyn

Product Manager

How has your career grown since starting at the company?

The culture at 98point6 encourages continuous improvement both technically and professionally. Over the past year, I’ve had the incredible opportunity to pursue paths I’m interested in that has allowed me to grow from being a senior engineer focused on service architecture, to a newly appointed director focused on team development.

Christy

Director of Product Engineering

How do your team's ideas influence the company's direction?

The legal team at 98point6 is an active collaborator in all company initiatives—helping teams navigate our highly-regulated industry. We partner with the product, engineering, marketing, finance and clinical operations teams to review, brainstorm and recommend solutions that will help support our company as we continue to grow and innovate.

Jayda

Associate General Counsel

What makes someone successful on your team?

My team is responsible for training our incredible group of physicians on best practices to deliver care via text. Because of that, success on our team means being willing to constantly improve our methods and join in on collaborative conversations to help ideate new and innovative ideas to deliver a best-in-class training program.

Shane

Senior Manager of Training

What are 98point6 Perks + Benefits

98point6 Benefits Overview

98point6 has a competitive benefits package including health & wellness benefits, a transportation stipend, 401k matching, and a generous parental leave policy. One of our favorite benefits is that our office closes for the last two weeks of the year which allows our employees to refresh during the holiday season and come back ready for the new year.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 18 weeks of parental leave for the primary caretaker. 98point6 also provides 10 weeks of leave for the secondary caretaker.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
98point6 Lunch & Learns cover a wide range of topics from Health Equity and Diversity to new product features and insights from industry experts.
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Additional Perks + Benefits

We know work—and life—look a little bit different nowadays, but we’re committed as ever to continue building a culture that supports our employees wherever they are during this time.

-Weekly COVID-19 Q&A with 98point6 Chief Medical Officer, Brad Younggren, MD
-Home office reimbursement
-Holistic health reimbursement
-Virtual team-building events and social activities

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