The Role

Outreach is transforming how companies engage with their customers. As Principal Product Manager for our Knowledge Assets, you drive strategy and execution on product capabilities that are central to how Outreach extracts, organizes and harnesses knowledge. Outreach is in a hyper-growth stage, and looking for product leaders who thrive in an entrepreneurial environment, bring proven best practices that lead to quality outcomes, and are excited to join one of the fastest-growing SaaS companies in a role with real impact. 

Your Daily Tasks Will Include

• Driving the knowledge assets area for Outreach - defining the vision, strategy, and roadmap for the area
• Partnering with engineering to build and maintain a roadmap around our prioritized knowledge assets to serve our end customers
• Define and own the core metrics to measure the quality of knowledge assets
• Lead product discovery and roadmap sessions with key prospects and customers
• Partner with product marketing to develop enablement and positioning collateral to share the work with the world

Basic Qualifications

• 10+ years of experience building great products, including responsibilities driving prioritization, trade-offs, and timelines
• High intellectual horse-power, deeply analytical, high EQ, curious, process oriented. Knows the art (user love) and science (metrics based growth) of product management
• Strong technical aptitude; deeply familiar with modern application development and hyper-focused on data. Experience with AI, ML, graphs and complex data structures
• Strong people skills; can hype up a team rally behind a common product mission
• Experience building experiences that are useful and delightful
• Ability to define long-term business strategy, and drive impact on short-term product goals
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Deep understanding of customer needs, and strong motivation to tackle their problems
• Demonstrated technical proficiency and effectiveness working closely with engineers
• Strong skills around cross-functional collaboration, influence, and communicationAbility to achieve clarity and drive focus in complex domains
• Strong analytical abilities and prior experience with building business cases, data analysis, and problem-solving

Preferred Qualifications

• Built, managed and maintained a product line in a related GTM motion in B2B/SaaS application stack
• Bachelor's degree; MBA or related graduate degree preferred

Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen