Due to COVID-19, Knock is currently operating as a remote company and all interviews will be conducted over phone or Zoom video calls. We plan to return to an office setting eventually, but that timeline has yet to be determined. When we do re-open our office, we will do so in a manner that is safe and comfortable for our employees and partners. We will continue to be remote-friendly for most employees and have opened up most of our positions to be either Seattle-based, hybrid office/work from home, or completely remote. It is also important to note that we are only able to hire employees who are based in the US.

The Role

As our Product Launch Manager, you will play a pivotal project management role to ensure that product and feature launches are smooth, timely & ultimately successful. You will be the bridge between Product Managers & Go To Market Leadership, owning the project management around key launch timelines & milestones. It is important that you possess the skill sets to document a launch from beginning to end, build buy-in from individual contributors to C-suite, and efficiently communicate as changes occur. This role sits in neutral territory between departments - product, engineering, marketing, sales, customer success - ensuring that all key stakeholders across the business are aligned and on schedule.

The Team

The Finance & Operations team partners directly with multiple stakeholders including Finance, Marketing, Customer Success, Sales Operations, and Engineering. The team is responsible for owning various areas of business operations, including but not limited to, FP&A, AP/AR, and payroll. If you are energized by the idea of making a direct impact on the business, we want to hear from you!

Day to Day

• For new product and feature launches, project manage internal operations and cross-departmental collaboration, including communication with executive team members
• For new products & features in development, work with Product Managers to document beginning to end launch plan
• For new products & features approaching launch, work with Product Managers and Go To Market teams (including leadership) to execute on launch plan, ensure we are hitting key timelines & milestones
• For new products & features in market, work with Product Managers and Go To Market teams to track & report key metrics & feedback

30 / 60 / 90 Day Expectations

• 30 days - Get up to speed on the launch plan of our newest Tours product, expected limited availability in Q3
• 60 days - Take ownership of the Tours launch plan, focusing on tracking & reporting key metrics & feedback
• 90 days - Present to executive team initial outline of launch plan for another product to be in alpha in Q4

Basic Qualifications

• 5+ years project management experience
• Experience coordinating new product and feature launches
• Proficiency in Product and Software Development Lifecycles (SDLC)
• B2B SaaS experience, PropTech experience preferred
• Experience working with project management software, preferably Jira and Confluence; preferred experience with Salesforce, G-Suite, Mac OS
• Key attributes: Detail-oriented, assertive, strong communication and presentation skills
• Bonus: Project Managerment Certification

Why You'll Love It Here

• You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry leading products.
• You are comfortable taking risks and thinking outside the box.
• Being part of a great team with solid infrastructure in place.
• You want an opportunity to win, drive change and be in an environment that will optimize for your success.
• You embrace our set of core values - determination, excellence, trust, and community.
• Competitive cash and equity compensation.
• 100% medical, dental, and vision coverage for full-time employees. Partial family coverage optional.
• Flexible time off & paid holidays.
• Parental leave program.
• 401k to help you save for the future - with an employer match plan!
• Learning & Development assistance.
• We like to do fun things together (Virtual for now!) such as conferences, off site retreats, and happy hours.

About Knock

We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn’t evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers. 

We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.

In February 2021 we raised an additional $20 million in a growth funding round led by Fifth Wall, the largest venture capital firm focused on the global real estate industry and the clear leader in PropTech investing. This investment, our largest fundraise to date, will be invested directly into further innovation on behalf of the awesome #multifamily industry: http://bit.ly/knock-5thwall

Past investors include Madrona Venture Group, Lead Edge Capital, Seven Peaks Ventures and Second Avenue Partners.

Our Values

To be successful and recognized as a high performer at Knock, you should naturally encompass our core values: Determination, Excellence, Trust and Community. We take these behaviors seriously and expect everyone to bring a positive Knockstar attitude with them to work every day.

At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in exceptional talent that works together toward a common goal. We’ve been incredibly fortunate to build an amazing team that delivers real value to our customers each and every day. We can’t wait to hear from you!

Awards

We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included:

2021 Built In Seattle's 100 Best Places to Work

2021 Built In Seattle's 50 Best Small Companies to Work

2021 Best Places to Work Multifamily®

2021 Best Places to Work Multifamily® for Women

Important

At Knock we don’t discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome all, and encourage all to apply!