Product Manager-CX Foundational | Programs
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
The Customer XM team is looking for a product manager who will help organizations that are establishing a customer experience (CX) practice for the first time to get up and running quickly on Qualtrics. Build a category defining product experience that helps identify problem areas in their customer experience and recommendations of what they should do. Progressively reveal product capabilities and recommend solutions that allow the organization to mature its program over time. Activate new users. Grow engagement. Grow usage. Up-sell nuanced, purpose-built products that are tailored for organizations as they mature their CX practice. You love proving what drives users and conversion, with data. At Qualtrics you can touch billions of customer interactions across thousands of brands while shaping a test and measure discipline at a rapidly growing company.
Expectations for Success
- Product Strategy: This is an amazing opportunity for a self-driven and ridiculously smart person to have a major impact helping thousands of consumer brands.
- Product Discovery and Execution: Deeply understanding customer problems to establish hypotheses, test those hypotheses through experimentation, then scale to drive impact.
- Empowered: You will own customer and business outcomes, not just features
- Influence and Leadership: Create collaborative environments where the full diversity of styles and perspectives are heard and involved, as well as clearly setting expectations with collaborators and executive stakeholders to get stuff done.
Qualifications & Requirements
A great product manager sits at the intersection of business, technology, and design. You’ll be customer-obsessed, strategic, detail-oriented, and highly creative driving with the following primary responsibilities:
- Have a “CEO Mindset” and own product strategy for your area
- Build and maintain the business case for products and features, including user personas, jobs to be done, and measuring success
- Manage the end to end product life cycle
- Understand product usage and customer behavior using both quantitative (product analytics) and qualitative (customer research) methods
- Develop and implement a company-wide go-to-market plan, working with all departments to execute
- Assist Marketing team in the go-to-market planning and execution, and messaging and positioning
- Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.)
- Build and improve processes for collecting customer feedback, building requirements, and maintaining long-term roadmap
- Participate in business development and partnership building activities (demos for potential partners, roadmap alignments)
- Collaborate with other groups within the company to orchestrate successful product outcomes including: Sciences teams, Engineering, Design, Product Marketing, Delivery, Sales, and Customer Success.
- Minimum: BS degree in technology or similar