Product Manager, Email Marketing at Expedia Group

| Bellevue
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Expedia

Do you love to solve big problems? Are you as comfortable defining strategic decisions as you are slicing data to answer a thorny question? Does the idea of making big changes on a small team excite you? If so, come talk to us! We are looking for a Product Manager to help us build solutions to manage operations and scale our global email business. Additionally, this individual will own the event-triggered email program and is responsible for delivering growth to a P&L.

About CarRentals.com:

CarRentals.com is a brand within the Expedia Group with big dreams. We offer the opportunity to work in a start-up environment while having the backing and resources of a multinational ecommerce company. We believe in:

  • Global Growth. We aim to be the world’s leading car rental OTA.
  • Tech-Led. We use technology to simplify and automate the CarRentals experience.
  • Right Car. We are fanatical in helping customers find and book their right car.
  • Dig In. We deep dive using data, hypothesis, testing, and learning.
  • Laugh. We are dead serious about car rentals… but not ourselves.
What you’ll do:

As a Product Manager, Email Marketing you’ll have an exciting opportunity to manage an email business from end-to-end. You’ll also engage with teams in both the US and Germany to support the email program for our three brands: CarRentals.com, CarDelMar, and AutoEscape.

Your role will be responsible for delivering across three key disciplines: product management, campaign management, and email operations. You’ll act as an individual contributor but will be closely aligned to resources and support to help drive your initiatives. Your success will be measured by the ability to develop a highly performing and scalable email business, which results in growth of customer engagement and profit.

  • Partner with engineering, data science, and others to develop solutions such as process automation, alerting, and real-time data feeds for our global email business. Own prioritization. 
  • Lead and enhance the global operations of the email business. Ensure efficient program execution and a consistent customer experience from opt-in to opt-out.
  • Own the event-triggered mail (ETM) program. Develop new products or programs to engage your customers and increase repeat bookings. Rely on data and analysis to guide your decisions.
  • Execute test-and-learn to continuously improve engagement metrics and conversion rate.
  • Manage email vendor relationships to facilitate program execution. Maximize value from their services and technology to improve velocity or test new features.
  • Represent your business across the organization, from engineers to executive leadership.
  • Accountable to a P&L and meeting financial targets for the Email channel.
Who you are:
  • 5+ years of relevant experience, preferably in marketing and/or product management. 3+ years with a post grad degree.
  • Bachelor’s degree in a quantitative field, such as Engineering, Statistics, Applied Mathematics or Economics preferred.
  • Advanced SQL skills required. Experienced with pulling, manipulating, and deriving actionable insight from large amounts of data.
  • Strong analytical and problem-solving skills. Combined with a high level of initiative and ability to thrive in a fast-paced environment.
  • Passionate about creating and delivering delightful experiences for customers.
  • A capable communicator, who can communicate complex analytical or technical topics in a clean & simple way.
  • Additional coding expertise a strong plus (e.g. html, javascript, python)
Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-MS1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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