About OpenMarket

We've got a pretty good thing going on here at OpenMarket. We're leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun. The world's biggest brands seek us out because we love finding ways to help them make their customers' lives easier. It's this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.

OpenMarket Culture

We're seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team, so we value people who are authentic, take ownership, and deliver together. Does this sound like you?

About the Role

Do you love delivering features that delight customers? Our product managers define market requirements, product strategy, specification of service features and capabilities, and drive the go-to-market of new products that meet enterprises' needs and make communicating with their customers both empathetic and simple to execute. You know how to gather and analyze functional requirements, apply agile product development principles, collaborate across the organizational spectrum, and communicate in both technical and business terms internally and with customers. We are transforming our product portfolio to provide greater value to existing customers and increase the diversity of our customer base. You will play a key role in delivering a whole new capability to the OpenMarket indigo Platform.

What You'll Be Doing

• Improving Customer Experience and Developing Relationships: We prioritize our customers above all, so you will work directly with our customers and our Sales and Account Management teams to continually represent and improve the product. 
• Roadmap Planning: Our product managers craft comprehensive product plans, which define customer and market requirements, establish the objectives, strategies, and actions needed to achieve our customer's goals. You will also contribute to the overall business and marketing strategy for your product.
• Requirements Specification: We work closely with our service delivery teams to prioritize and handle the scope of each product release to deliver key capabilities on time and on budget while balancing the needs of all other OpenMarket organizations, including marketing, sales, engineering, support, and operations. 
• In-Life Product Management: You are the business manager of your product. You will know how it performs, keeping customers informed about changes and driving improvements where necessary. 
• Delivery and Application Ecosystem: Our product managers are visionaries for how the OpenMarket platform will evolve. You will deliver on our vision to provide a highly relevant ecosystem of easy-to-implement integrations with applications that are business critical to our customers.
• Competitive Analysis: Other OMies look to the product manager to provide the market knowledge and how we position our products in a highly competitive marketplace. You help Sales and Marketing with your domain expertise.
• Cross-Team Leadership: We work with our Engineering teams to develop requirements definition and release planning. You will also lead and coordinate product launches across all organizations. 

What to Bring

• 5+ years of product ownership experience in an online, enterprise SaaS product, preferably in an area where integrated systems are key to service delivery. You know how information security, high availability, and other typical online SaaS product features benefit enterprise customers.  
• 2+ years of platform delivery experience.
• 3+ years of product management experience for Enterprise SaaS products.
• You have a strong knowledge background in deploying integrated services, emphasizing customer enablement, and self-service first delivery. 
• You'll bring strong problem-solving skills to bear with skills in lateral thinking and logical reasoning.
• You will have experience with Agile software development methodologies and be comfortable describing capabilities using artifacts such as project pages, functional specifications, and sequence diagrams.
• You have excellent communication skills, both written and verbal. You will tailor communication to the appropriate audience: You are wonderfully succinct.
• You take a collaborative approach to work, and you work well in a team environment.
• You have a working knowledge of HTTP protocol and typical integration scenarios with customer applications: API requests, responses, JSON, status codes, headers, and authentication.

Nice to Have

• Mobile messaging experience.

Education/Training

• MBA, PMP certification, relevant Scrum certification, or equivalent experience.
• Computer Science degree, plus.

You'll Be a Great Fit If

•  You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
•  You desire to work with some of the world's top brands.
•  You love finding solutions to interesting problems and figuring out how things work.
•  You welcome having autonomy with complex tasks.
•  You are passionate about using your experience and expertise to inspire the team.

Additional Information

This position is open in Seattle, WA.

OpenMarket embraces diversity and is an equal opportunity (EEO) employer.

We are unable to sponsor new U.S. work visas at this time.

Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.