Product Manager - North America at Remitly

| Seattle
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Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. For nearly 10 years, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched banking product, Passbook. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,300 employees across 9 offices who are growing their careers while having a positive impact on people globally.

About the Role:

The North America Product team at Remitly is creating an outstanding, seamless, cross-channel customer experience from the first time a customer on-boards to the moments they transact securely. As a Product Manager on the North America Product team, you will report to the NA Product Lead. You will join an awesome team of people (Product, Design, Analytics and Engineering) to improve sender experience for our USA and Canada customers and partner with your amazing team members in the wider NA and International business. Your goal is to support healthy customer acquisition and retention, provide an effortless customer-centric, mobile first experience that brings customers back to Remitly, time and time again.

You Will:

  • Lead definition, development and launch of features partnering with engineering, design, product, and analytics.
  • Engage with our customers and proxies (data, research, insights) to understand customer needs and experiences to inform features, roadmap and evaluation.
  • Develop data-driven frameworks in partnership with analytics for evaluating and prioritizing investments. Measure and summarize outcomes (qual and quant) and progress against goals.
  • Run workstreams from start to finish, keeping on top of delivery and managing the daily requests.
  • Coordinate projects across the business ensuring alignment.
  • Become an expert and advocate for the customer journey in North America. Share your expertise across the company and ensure that all teams are putting the customer first.

You Have:

  • Bachelor's Degree or equivalent experience
  • 2+ years of experience in a consumer-facing product management or technical product management role.
  • Plenty of experience working partnering with engineers, designers, and analysts to ship features.
  • Experience with customer research and an enthusiasm for getting closer to your customers.
  • You care about the discipline behind building products and are constantly challenging the way the team operates.
  • You excel at communicating to different stakeholders, adjusting your style as needed.
  • You know how to measure things to know if they work, can build a data-driven business case, and aren't afraid of diving into analysis.

Our Benefits

  • Unlimited paid time off
  • Health, dental, and vision benefits + 401k plan with company matching
  • Company contributions to your HSA or FSA plan, if you choose one
  • Continuing education and corridor travel benefits

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • ReactLibraries
    • JIRAManagement

Location

Remitly' is in the heart of downtown Seattle. Situated near tons of bars and restaurants, with easy access to public transport, it's an ideal location

An Insider's view of Remitly

How would you describe the company’s work-life balance?

I've never worked anywhere where balance has been a priority. Coming to Remitly really changed my perspective. There is never an expectation to work nights or weekends, management encourages vacation time, and during the pandemic, leadership added additional holidays to our calendar to provide more time off and balance.

Judy

Director, Offline Media

How do you make yourself accessible to the rest of the team?

"Lead Authentically" is one of Remitly's values, and one of mine! An example of staying accessible through authenticity is instigating and participating in weekly "self care" and "learning" checkins at standups. It's my hope that admitting imperfection makes it easier for my reports to come to me if they have any kind of problem.

Colleen

Technical Lead, Product Treasury

What are Remitly Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Remitly's executive leadership is as diverse as our staff, and our Director of Diversity & Inclusion is focused on continuous improvement of our D&I initiatives.
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
At Remitly, our nine affinity groups are open membership - any employee who self-identifies, self-affiliates, or is an aspiring ally who wants to connect, learn, and share is welcome to join!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Remitly partners with Modern Health to provide enhanced employee benefits that support a holistic approach to employees' well-being. This includes sessions with licensed therapists for clinical needs.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Remitly offers the opportunity to purchase stock options through its Equity Incentive Plan.
Child Care & Parental Leave Benefits
Generous Parental Leave
Remitly offers up to 12 weeks of paid maternity and paternity leave for new parents.
Flexible Work Schedule
Remitly offers a flexible schedule outside of core hours, designed for parents in mind.
Remote Work Program
Family Medical Leave
Company sponsored family events
Remitly sponsors family-oriented events semi-annually (e.g., holiday party and company picnic).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
All King County-based employees receive the ORCA Card transportation benefit on day one. The ORCA Card can be used on all regular buses, Regional Rail, and a few other modes of transportation.
Company Outings
Remitly has regular paid team outings, as well as company-wide annual holiday parties and other events, for all employees and a guest.
Game Room
Stocked Kitchen
Remitly has a fully stocked kitchen including unlimited snacks, coffee, tea and the flavored Bevi water you can handle.
Happy Hours
Virtual happy hours are hosted At team's discretion.
Parking
We offer employees a parking subsidy in the building's below-ground garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Remitly hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Remitly allows employees to set aside 8 hours of designated learning and development time, per employee, per month.
Online course subscriptions available
Customized development tracks
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