Product Manager, Rover Now Pet Owner Experience

| Seattle
Who we are:
Rover.com connects pet parents with the nation’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.
We're headquartered in downtown Seattle. We're an agile, fast-growing startup, and our leadership comes from some of the country's most respected tech companies. Our Senior Leadership team has been recognized by Forbes, Seattle Business, and Geekwire. For the past three years we have been nominated as one of Seattle's "Best Places to Work" by Seattle Business Magazine, and celebrated awards in 2016 and 2017 by Seattle Met magazine and the Puget Sound Business Journal. We're also the recipient of World’s Most Dog-Friendly Offices in 2016 by Inc.com. Needless to say (but we're going to say it anyway)—we love dogs, and we wouldn't dream of going to work without them by our sides.
Who we’re looking for:
Rover Now, Rover’s assignment-based consumer marketplace, lets owners and pet care providers connect with a single touch. We’re looking for an experienced Product Manager to help take our products for pet owners to the next level.
The Rover Now Owner Experience Product Manager is responsible for the initial conversion and ongoing retention of pet owners in our marketplace. As an internal expert on our owners, you’ll have a deep understanding of their needs and empathy for their concerns. Your experience in A/B testing, funnel optimization, and hypothesis-driven design will help us deliver against ambitious business goals; your expertise in mobile first businesses and innovative approach will help craft our mid- to long term product strategy. You’ll partner closely with dedicated resources in Engineering, Design, Analytics and Data Science, along with owner-focused Operations teams across the organization to deliver products that make the lives of our pet owners better every day.
This role will focus on three things:
1. Optimizing the owner acquisition funnel for Rover Now
2. Executing initiatives and developing features to drive owner engagement and retention
3. Defining a framework for identifying and measuring owner segments, and recommending and testing acquisition programs focused on growing key segments

Your Qualifications:

  • 3+ years of Product Management experience, 5+ years of tech industry experience.
  • Ability to work collaboratively with technical and non-technical team members up to and including the executive-level.
  • Strong product design sense and a deep understanding of user experience challenges. Demonstrated ability creating simple, elegant solutions to complex product needs.
  • Experience developing products/services delivered primarily through mobile apps, including ownership and optimization of business performance metrics.
  • Passion for measuring and driving customer engagement and retention.
  • Ability to contribute to technical discussions spanning all levels of abstraction for the systems you'll be building.
  • Excellent written, oral, and visual communication skills.
  • Excellent organizational, analytical, and problem-solving skills.
  • Comfortable with data analytics and visualization tools.
  • Familiarity with marketplaces and trends in the “sharing economy”.
  • BS/MS in Computer Science, Mathematics, Economics or a related technical field, or equivalent practical experience.

Why We'll Hire You

  • You know what it takes to deliver experiences on mobile apps that drive new customers and keep them engaged for the long haul.
  • You know how to test your way into product improvements effectively and efficiently.
  • You can quickly figure out what data you need, how to get it, analyze it, and whip it into an insightful story to inform decisions and drive growth.
  • Above all, you seek the truth. You know your market, customers and competition better than anyone, and you excel at integrating this information into your strategies.
  • You’re biased toward action, a great collaborator, and master disambiguator/simplifier.
  • You’re innovative, eager to have your assumptions challenged, and able to quickly evolve your thinking based on new information.
  • You are scary-good at articulating the essence of products and the value they create.
  • You can develop clear messaging and an effective content strategy plan. Sometimes, you may even play copywriter.
  • You never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fall away.
  • You have a true passion for Rover’s mission and values.

Benefits of Working at Rover.com:

  • Competitive compensation
  • 401k
  • Stock options
  • 4 weeks paid time off
  • Competitive benefits package, including medical, dental, and vision insurance
  • Commuter benefits
  • Bring your dog to work (and unlimited puppy time)
  • Doggy benefits, including $1000 toward adopting your first dog
  • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs)
  • Free catered lunches semi-monthly
  • Regular team activities, including happy hours, snow tubing, game nights, and more
  • 50 free dog walks a year

Rover embraces diversity and opposes discrimination.
This position is based at Rover HQ in Downtown Seattle.
Candidates must be eligible to work in the US.

Read Full Job Description

Location

2101 4th Avenue, Seattle, WA 98121

What are Rover Perks + Benefits

Rover Benefits Overview

Working at Rover has a lot of benefits—and office puppies are just the start. From our home in the heart of downtown Seattle, we’ve built a close-knit team of developers, analysts, marketers, and customer support representatives, and we’re committed to growth, health, and joy across our community.

Dogs
We’ll provide $1000 to help you adopt or foster a dog. And whenever you need to get away, we’ll help cover your dog’s staycation with a Rover sitter.

Health & Welfare
Taking care of yourself and your health comes first. We offer a competitive benefits package that includes medical, dental, vision, life insurance & disability coverage.

Time Off
Family and life events will always trump business. We offer 4 weeks of paid time off annually, as well as 10 paid holidays.

Compensation
We offer competitive compensation as well as stock options, 401K, holiday pay, and pet assistance funds.

Parental Leave
Work shouldn't get in the way of life. That's why we offer 10 weeks of paid parental leave with up to an additional 8 weeks of short term disability pay (60%) to birth mothers.

Treats
Enjoy stocked fridges, coffee, soda, and lots of treats (for humans and dogs). We offer a company lunch two times a month for all employees.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily, cat friendly daily.

Additional Perks + Benefits

We host a wide variety of events including happy hours, ski trips, art classes, wine tastings and more. Whatever your passion, you’ll find like-minded friends at Rover.

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