Product Manager, Security & Reliability

| Seattle

In just a little over a decade, PitchBook has grown into a global organization with offices in Seattle, San Francisco, New York and London. With consistent high double-digit growth since 2009, the company has become the industry’s leading source of private market data, serving more than 3,000 clients around the world.

As a four-time winner of the Best Workplaces in Washington award, PitchBook is committed to fostering an open, collaborative work environment driven by excellence, inclusion and fun. Our culture is at the heart of our success, and it’s something we work on every day.

Our primary home for the last decade, PitchBook’s Seattle office has grown from humble beginnings in a 200-square-foot windowless room to our current three-floor home in a downtown skyscraper. Located just blocks away from Pike Place Market and historic Pioneer Square, our headquarters boast stunning mountain views, open collaboration spaces and a startup culture that emphasizes hard work and camaraderie. Working in our Seattle office means growing your career alongside smart, dedicated people in the city where it all began. 

The PitchBook team is looking for a Product Manager to own our security and reliability initiatives. The world’s premier investment banks, private equity and venture capital groups all leverage PitchBook’s data and software for critical workflows. As such, it is vital that our systems continue to run flawlessly, are continuously available and we take all reasonable measures to secure our clients’ data. If you are well-versed in IT security and have a vision for how large complex systems can be managed to run issue free  - we would love to hear from you!

Responsibilities

  • Own InfoSec policies at PitchBook. Continuously identify best practices and drive implementation.
  • Ensure compliance with SOCII standards by auditing our own systems and 3rd parties as well as facilitate annual SOCII audit
  • Be a resource for clients, sales and CS for all security related questions, conversations and terms negotiations.
  • Manage and improve systems that prevent fraud, crawling of our product, and password sharing
  • Own authentication, user provisioning and systems that access customer data
  • Ensure reported issues are resolved quickly and permanently by dev team, identify larger trends in reliability before they become recurring tech debt issues
  • Communicate and report out on reliability issues and overall health across the company

Qualifications

  • You are a product manager today or have a similar role where you are familiar with software and systems
  • Familiarity with security best practices, SOCII and fraud detection
  • Understand how to identify bugs in software products, communicate reproduction steps and have a knack for getting to the root cause.
  • You think the details matter and are a self starter that can handle multiple initiatives at once
  • Superior analytical, interpersonal, and project management skills
  • You are an excellent communicator. Your writing is clear and to the point. You’re a polished presenter. You can effectively read the situation and adjust your communication style to the audience
  • Willingness to roll up the sleeves and do whatever is necessary to meet team goals
  • Strong academic performance of critical thinking/analytical discipline or demonstrated ability

Preferred Qualifications

  • Have driven multiple SOCII audits to completion
  • Built or implemented a fraud detection service
  • Administered or built from the ground up, a bug reporting/resolution workflow

Company Overview

At PitchBook, we provide transparency into the capital markets by organizing the world’s meaningful business information and making it useful to our customers. We work tirelessly to arm global professionals with comprehensive data on the entire venture capital, private equity and M&A landscape—including companies, investors, funds, investments, exits and people—so they can discover and execute opportunities with confidence. Our data and analysis are available through our award-winning flagship product, the PitchBook Platform, as well as our powerful suite of integrated tools, industry news and in-depth reports. 

If you are ready to start the conversation about how you might contribute to all the happenings at PitchBook, submit your resume today! PitchBook appreciates and respects diversity, and as such, we are an equal opportunity employer.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • heapAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • zeplinDesign
    • principleDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WistiaCMS
    • CerosCMS
    • UnbounceCMS
    • SalesforceCRM
    • HighspotCRM
    • BizableCRM
    • OutreachEmail
    • MarketoLead Gen
    • Sprout SocialLead Gen
    • Chili PiperLead Gen

Location

901 5th ave, Seattle, WA 98164

An Insider's view of PitchBook

What are some social events your company does?

As the (unofficial) social chair of the outside sales team, I’ve gotten to plan a ton of awesome events, from group pedicures to rooftop happy hours to rock climbing. We also do incentive trips. My favorite was rafting down the Colorado River through the Moab Desert in Utah.

Cindy

Sr. Business Development Manager

What does your typical day look like?

As a UX Designer, I constantly discover user needs that enlighten a feature experience I'm creating. For a tool like PitchBook, there are a lot of different users to deeply understand. I wield the power of pen & paper, research and testing, design software, awesome collaborators, cups of coffee, and conversation to empathize and build with users.

Marissa

User Experience Designer

How does the company support your career growth?

PitchBook made it a priority to support my growth by understanding my aspirations and aligning a plan to get me there. My vision was to be in a leadership position and PitchBook motivated me to achieve this by providing me with tremendous resources, guidance, and opportunities to push myself and succeed.

Nitin

Manager, West Coast Customer Success Development

How do you collaborate with other teams in the company?

I work on the accounts receivable team at PitchBook, which involves extensive collaboration with other teams to obtain and update client billing information, reconcile expenses and complete compliance forms. My role requires me to work closest with customer success and outside sales to improve processes for invoicing and error prevention.

Lewis

Accounts Receivable Specialist

What are PitchBook Perks + Benefits

PitchBook Benefits Overview

Health and wellness: We offer health and life insurance, generous time off and paid parental leave, retirement plans with a substantial company contribution, transportation assistance and more.

Career development: We offer VC, PE and M&A industry training, tuition reimbursement programs, annual education stipend, and more.

Good vibes: We offer an open work environment, team-building and company-wide events, sponsored volunteer opportunities, referral bonuses and more.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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