Product Manager - Website

| Seattle

About
Barn2Door is where Farm to Table meets technology. A Seattle-based vertical SaaS startup, Barn2Door helps Farmers manage direct sales to buyers through all digital channels, including web, social and mobile. Now the most prolific software servicing Farmers, our goal is to make local food convenient for everyone, to buy and acquire.

We are looking for people passionate about the intersection of food, agriculture and technology. At Barn2Door, you’ll get to learn what it takes to build a startup business and participate in ongoing training and education, while also playing a critical role in our growth.

Overview
Barn2Door is a product-led company; we uniquely serve the needs of Farmers as they service a variety of customers with a suite of fulfillment options across many categories. The Product Team is where we drive differentiation and distance between us and the competition, and ensure customer adoption and success. Our platform is what sets our Farmers up to save time, engage customers and seamlessly manage their business---and Farmers' customers have a world class ordering experience.

We are looking for a customer-focused and reliable mid-level Product Manager who will organize product development and ensure high ROI. Your duties will include translating ideas, requests, research, issues and data into strategy and features, and facilitating product development from start to finish. You will work closely with our CEO and UX Design team to create user stories and business requirements to optimize the user experience for our webstore and associated features. You will manage a backlog of features, while also evaluating platform experience by engaging internal customers and Farmers (customers) to optimize our engineering resources and time.

You will become an expert on Barn2Door’s product functionality, and work directly with all Barn2Door teams, our customers and the CEO. You should be a natural manager, and eager to become fluent in local food and agriculture. You will be accountable for sprint cycles, product deadlines, platform adoption, transaction volume and customer satisfaction.
You Are:

  • Focused. Driven. Resourceful. Organized.
  • A highly motivated self-starter (this isn’t a theory, it’s a must)
  • Tech-savvy - have used online tools / solutions to manage workflow and / or productivity (and you can type!)
  • Process oriented - able to follow and track protocol, a superstar at following up
  • Customer service driven, with an ability to resolve customer issues with grace
  • You love learning technology; you handle details accurately and in a timely manner
  • Your communication skills are top-notch, both over the phone and in email 
  • Enthusiastic to train users to use an online platform to manage their Farm business
  • Experience with or passion for sustainable food, farms and restaurants
  • Comfortable working in an entrepreneurial environment

You Have:

  • A stellar work ethic, attention to detail and can-do attitude
  • Desire to work in a startup environment, willing to put in the time for sake of customers, company and your career growth
  • Experience using data to prioritize and define features for a customer-focused website
  • Preferred some or all (experience): SaaS, commerce, B2C, payments, CRM, marketplace, logistics, integrations, inventory
  • Bonus: food or farming domain knowledge
  • 2 - 5 years experience as a Product Manager or other relevant position
  • Background in software development and program management is preferred
  • Strong organizational, leadership and communication skills
  • Significant experience in product lifecycle management and working in Agile environment
  • Strong problem-solving skills with creative approach
  • BS or BA in Computer Science, Engineering or related area

You Will:

  • Establish processes and systems to monitor and improve customer experiences (CX) focused on the Barn2Door webstore
  • Retrieve and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
  • Build and implement product strategies consistent with company vision
  • Collaborate with senior management to create product plans and roadmaps
  • Cut through ambiguity to derive a clearly defined set of success criteria to keep engineering unblocked
  • Supervise and support engineering, product and coordinate cross-functional teams
  • Prepare and review product requirements documents (PRD)
  • Organize product releases properly and ensure compliance with the schedule
  • Prepare recommendations to track product use and impact on end users
  • Clearly articulate Barn2Door's value proposition, capabilities, new features
  • Clearly articulate online commerce best practices, consumer buying behavior and give Farmers tactical solutions (provided) to achieve their sales and time-saving goals
  • Prepare recommendations to track product use and impact on end users
  • Manage process to complete the feedback loop (progress, timing, info) for ongoing features and requests, back to team and customers
  • Work closely with Executives and the entire Barn2Door team


You Get:

  • Salary DOE + generous stock options and benefits
  • 10 days PTO, 5 days Sick Leave and 11 Paid Holidays
  • 100% premium coverage for Medical, Dental, Vision and AD&D (Employee-only)
  • Real experience in a high profile startup company just hitting its growth curve
  • Ongoing training and professional development
  • Opportunity to be a rock star - great exposure and upside
  • Hip startup office environment on Eastlake (Lake Union)


Net-net
We’re looking for driven, intelligent people who regularly go the extra mile. You should thrive on the urgency of a startup atmosphere and be results driven (always seeking to exceed expectations). You must be well-disciplined, self-motivated and hungry to achieve. If you’ve got the drive, grit, creativity, and a passion for local food, startups and disrupting the food industry - then Barn2Door may be right for you.

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    Location

    Seattle, WA

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