Product Manager at Knock

| Seattle
Sorry, this job was removed at 1:26 p.m. (PST) on Tuesday, July 21, 2020
Find out who's hiring in Seattle.
See all Product jobs in Seattle
The Role
We are seeking a dynamic Product Manager who knows how to ship great products and deliver exceptional value to customers. The Marketing Automation team is tasked with helping our customers automate and execute the way they attract and engage with prospective renters at the “top of the funnel”. Essentially, our customers want to ensure that their properties are as visible to as many prospective renters as possible, and that they do a great job of engaging those prospects, and understanding how each of their channels are performing.
The Team
The Knock product team is laser focused on delivering exceptional value to our customers. We enable our customers to understand the occupancy dynamics of their portfolio, and then what they should do across marketing, sales, retention, and operations to ensure they maximize their business results. And we don’t just show them what they need to do - we help them take direct action within our product! Whether it is automating marketing campaigns, streamlining communications through automation and centralized dashboards, or running effective renewal initiatives (half of renters move out!), Knock is the place where our customers get their work done. We are at the intersection of workflow, communications, consumer services, and advertising.
The Company
We started Knock to solve problems we faced ourselves as consumers: as part of the process for renting an apartment hasn't evolved at the same pace of technology. It was disorganized, time consuming, and frustrating. It seemed landlords were stuck in the past and didn’t understand how to use technology to their advantage. But the problems and solutions seemed obvious to us, and we had a vision for what a better experience should be. After validating our insights with a few early customers (who became investors) we got to work partnering with real estate companies to deliver on turning that vision into reality.
Seven years later, we have helped our property management customers find apartments for millions of renters. We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.
In March of 2019 we announced we raised a $10m Series A round to continue to accelerate growth and product development, led by Madrona Venture Group: 
In January 2020 we were honored to receive recognition as one of Seattle’s Best Small Companies to Work by BuiltIn Seattle:
In May 2020 we announced we raised a $12m Series B round to continue on the path of growth, led by Madrona Venture Group, with partners from Lead Edge Capital and Seven Peaks Ventures:
At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in exceptional talent that works together toward a common goal. We’ve been incredibly fortunate to build an amazing team that delivers real value to our customers each and every day. We can’t wait to hear from you!

Key Responsibilities

  • Ownership of the Marketing Automation product. Be the subject matter expert and have a deep understanding of our customers. You love working closely with customers and diving deep into their needs, allowing Knock to be the best advocates we can be.
  • Cross-functional team alignment on product priorities, specifically the Marketing Automation and the data services engineering teams, in order to provide a superior experience for our customers.
  • Product planning. You will work with leadership, designers, and tech leads to define, size, and commit to a roadmap focused on customer value creation.
  • Product delivery. You will partner with engineering to drive operational performance and execute on the deliverables that have been agreed upon between teams.
  • Utilize data to inform priorities and product decisions. From UX research, to market sizing, to product utilization, you are able to effectively answer business questions within a data driven approach
  • Be knowledgeable on competitive markets and industry forecasts
  • Ship it!!!

Basic Qualifications

  • You love speaking with customers and learning ways to deliver them value
  • You’ve shipped great products before
  • 3+ years in a Product Management role working on either B2B productivity applications, or consumer financial services applications
  • You are a great writer. You enjoy writing press releases and narratives to describe exactly how we are adding value to customers, and how we bring products to market
  • You know how to use data - whether its research, measuring usage, or how data is an asset - you are comfortable incorporating data into the way you work
  • You have a track record of success, but maintain a student mentality
  • You’re organized and can follow a process but are not overly rigid about how things get done- things change fast in startup land and primary focus is always on results!
  • You know how to ask questions, gather feedback, and distill all of the noise into clear priorities with a winning strategy
  • You’ve made the people around you better
  • You take pride in what you do, and build with care
  • You are technical - you can collaborate with engineering and get alignment

Why You'll Love It Here

  • 100% medical, dental, and vision coverage for full-time employees
  • Flexible time off & paid holidays
  • 401k to help you save for the future
  • Stock options
  • Gym membership at LA Fitness Signature Clubs
  • We like to do fun things together! Conferences, off site retreats, and happy hours
  • Parental leave program
  • Whatever mode of transportation you use - we got you covered!
  • Employee referral bonuses to encourage the addition of great new people to the Knock team
  • Plus free lunch on Fridays!

At Knock we don’t discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM


Ballard is a hip waterfront neighborhood with trendy restaurants, indie shops, bars and craft breweries centered on historic Ballard Avenue.

An Insider's view of Knock

How would you describe the company’s work-life balance?

The company is respectful of people's time and work life balance. Team members on my team work from home on Wednesdays. Flex vacation policy also works well.


Principal Product Manager

What's the biggest problem your team is solving?

Overcoming customer challenges, training new hires and ramping them up quickly.


Director of Sales - West

What are some things you learned at the company?

I really like that we are using the Objectives & Key Results (OKR) goal-setting methodology. It aligns the individual's goals all the way up to the company goals and provides for transparency across the company. It gives me assurance that my efforts are making a difference to help us meet our company goals.



What unique initiatives do you have that encourage innovation?

One of our core values is innovation. We define it by 10X thinking. We encourage teammates to think “an ounce of prevention is worth a pound of cure”. I never miss an opportunity to challenge a teammate to try harder to find a preventative solution to a problem (product, process, people) before agreeing to move forward with a "cure".



How has your career grown since starting at the company?

I started at Knock in Jan 2019 as a 1-person team covering all things PeopleOps. After 13 months (Feb 2020) my team grew to 5 with specialities in IT, Office Admin, Talent & HR. This allows us to provide the best support to our employees so they are happy and successful at Knock. Being able to manage so many functions of the business is incredible!


VP, People Operations

What are Knock Perks + Benefits

Knock Benefits Overview

We built Knock to be a place where you can do your best work. We make sure of this by providing flexible time off, wellness program, commuter benefits, 100% paid medical, dental & vision premiums, as well as free lunch in the office on Fridays along with monthly company sponsored happy hours with your teammates!

Volunteer in local community
The last couple years we have done toy drives during the holidays to support our local community.
Friends outside of work
Eat lunch together
Intracompany committees
Knock has a community committee that focuses on community, culture, our values, D&I, etc.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Vision Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Health Insurance Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Mental Health Benefits
There are mental health benefits through our medical insurance provider.
Retirement & Stock Options Benefits
Company Equity
4 year vesting period - 1 year cliff at 25% then monthly for the remaining 3 years.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for the primary caretaker. We also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
The standard work week is 5 days (Mon - Fri), but Knock understands life happens and works with employees on specific scheduling needs.
Remote Work Program
Currently due to COVID-19, all employees are working remote temporarily. We will work with employees on a case-by-case basis for long-terms needs to work from home or remote.
Family Medical Leave
Company sponsored family events
Once a year we do a summer BBQ that all employees can bring families to attend. Occasionally our monthly happy hours will be at a location that will be family/dog friendly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees have flexible sick time per our flexible time off policy.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Bike storage in the building, limited on-site or near-site parking, Orca Card reimbursement.
Company Outings
We host a monthly happy hour either in our out of the office.
Stocked Kitchen
We keep healthy snacks regularly stocked in the kitchen.
Some Meals Provided
Employees get free lunch on Friday.
Happy Hours
Happy hours are hosted once per month.
We offer limited parking to employees based on availability.
Pet Friendly
Knock's pet policy is occasional bring your pet to work days.
Fitness Subsidies
LA Fitness is across the street! We provide a gym membership there that will get you into any LA Fitness in the country.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Knock hosts lunch and learn meetings on occasion.
Promote from within
More Jobs at Knock14 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Data + Analytics
Data + Analytics
Data + Analytics