Product Manager

| Seattle
Due to COVID-19, Knock is currently operating as a remote company and all interviews will be conducted over phone or Zoom video calls. We plan to return to an office setting eventually, but that timeline has yet to be determined. When we do re-open our office, we will do so in a manner that is safe and comfortable for our employees and partners. We will continue to be remote-friendly for most employees and have opened up most of our positions to be either Seattle-based, hybrid office/work from home, or completely remote. It is also important to note that we are only able to hire employees who are based in the US.

The Role
We are seeking a dynamic Product Manager who knows how to ship great products and deliver exceptional value to customers. Knock’s product mission is to empower operators to drive NOI through an intelligent, connected, and comprehensive front-office SaaS platform built to optimize the complete tenant lifecycle.

You will be responsible in helping deliver customer value through our partner software integrations with Property Management Systems https://www.knockcrm.com/integrations/. This is a unique opportunity to own a critical aspect of the Knock platform, and guide a large and very mature integrations pod through its next phase of growth with a product that scales. This includes an ambitious re-platforming initiative, new UI’s, integrating with new partners, adding deeper levels of integration with existing partners, elevating performance of our integrations, and in general finding new ways for the integrations to compel additional value. These integrations form the foundation for client work-flows, activities, and data analytics, while providing the springboard from which other Knock product offerings are launched. This is a highly visible role and central to the success of the company. 

The Team
The Product and Engineering teams together consist of 40 talented and passionate team members, working to make Knock the premier software product in the Multifamily real estate industry. Our product covers a large surface - powering marketing automation, omni channel communications, AI bots, sales and renewal CRM, agent and self-guided touring, tenant screening, advanced business intelligence capabilities, and much more. We utilize an agile development process, and lean heavily on best practices around PR FAQ’s, PRD, UX research and usability testing, SDLC, etc. all to ensure we are maximizing product fit and execution.

Day - to - Day

  • Be the subject matter expert of your product area and have a deep understanding of our customers and their use of their PMS systems (Yardi, RealPage, MRI, Entrata, ResMan, AMSI) in relation to using Knock as their CRM and the integration between. 
  • Cross-functional team alignment on product priorities, roadmap creation, product execution / delivery, and customer activation.
  • Product research. You gather feedback and intelligence from a number of sources to inform product opportunities, including customer feedback, market research, competitive positioning, and other software verticals.
  • Product planning. You will work with leadership, designers, tech leads and product marketing to define, size, and commit to a roadmap focused on customer value creation.
  • Product delivery. You will partner with engineering to drive operational performance and execute on the deliverables that have been agreed upon between teams.
  • Product usage measurement. You will utilize data to inform priorities and product decisions. From UX research, to market sizing, to product utilization, you are able to effectively answer business questions within a data driven approach.
  • Be knowledgeable on competitive markets and industry forecasts.

Basic Qualifications

  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • You love speaking with customers and learning ways to deliver them value
  • You’ve shipped great products before
  • 3+ years in a Product Management role working on either B2B productivity applications, or consumer financial services applications
  • You are a great writer. You enjoy writing press releases and narratives to describe exactly how we are adding value to customers, and how we bring products to market
  • You know how to use data - whether its research, measuring usage, or how data is an asset - you are comfortable incorporating data into the way you work
  • You know how to ask questions, gather feedback, and distill all of the noise into clear priorities with a winning strategy

Why You'll Love It Here

  • You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry leading products.
  • You are comfortable taking risks and thinking outside the box.
  • Being part of a great team with solid infrastructure in place.
  • You want an opportunity to win, drive change and be in an environment that will optimize for your success.
  • You embrace our set of core values - determination, excellence, trust, and community.
  • 100% medical, dental, and vision coverage for full-time employees. Partial dependent coverage.
  • Flexible time off & paid holidays
  • Parental leave program
  • 401k with match to help you save for the future
  • Stock options
  • We like to do fun things together (Virtual for now!) such as conferences, off site retreats, and happy hours.
  • Whatever mode of transportation you use - we got you covered! (Or remote work from home budget if you are not Seattle based)

About Knock
We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn’t evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers. 

We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.

In February 2021 we raised an additional $20 million in a growth funding round led by Fifth Wall, the largest venture capital firm focused on the global real estate industry and the clear leader in PropTech investing. This investment, our largest fundraise to date, will be invested directly into further innovation on behalf of the awesome #multifamily industry: http://bit.ly/knock-5thwall

Past investors include Madrona Venture Group, Lead Edge Capital, Seven Peaks Ventures and Second Avenue Partners.

Our Values
To be successful and recognized as a high performer at Knock, you should naturally encompass our core values: Determination, Excellence, Trust and Community. We take these behaviors seriously and expect everyone to bring a positive Knockstar attitude with them to work every day.

At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in exceptional talent that works together toward a common goal. We’ve been incredibly fortunate to build an amazing team that delivers real value to our customers each and every day. We can’t wait to hear from you!

Awards
We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included:

2021 Built In Seattle's 100 Best Places to Work
2021 Built In Seattle's 50 Best Small Companies to Work
2021 Best Places to Work Multifamily®
2021 Best Places to Work Multifamily® for Women

Important
At Knock we don’t discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome all, and encourage all to apply!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MailChimpEmail

Location

Ballard is a hip waterfront neighborhood with trendy restaurants, indie shops, bars and craft breweries centered on historic Ballard Avenue.

An Insider's view of Knock

How would you describe the company’s work-life balance?

The company is respectful of people's time and work life balance. Team members on my team work from home on Wednesdays. Flex vacation policy also works well.

Ali

Principal Product Manager

What's the biggest problem your team is solving?

Overcoming customer challenges, training new hires and ramping them up quickly.

Mike

Director of Sales - West

What are some things you learned at the company?

I really like that we are using the Objectives & Key Results (OKR) goal-setting methodology. It aligns the individual's goals all the way up to the company goals and provides for transparency across the company. It gives me assurance that my efforts are making a difference to help us meet our company goals.

Stacy

Controller

What unique initiatives do you have that encourage innovation?

One of our core values is innovation. We define it by 10X thinking. We encourage teammates to think “an ounce of prevention is worth a pound of cure”. I never miss an opportunity to challenge a teammate to try harder to find a preventative solution to a problem (product, process, people) before agreeing to move forward with a "cure".

Demetri

Co-founder

How has your career grown since starting at the company?

I started at Knock in Jan 2019 as a 1-person team covering all things PeopleOps. After 13 months (Feb 2020) my team grew to 5 with specialities in IT, Office Admin, Talent & HR. This allows us to provide the best support to our employees so they are happy and successful at Knock. Being able to manage so many functions of the business is incredible!

Nicole

VP, People Operations

What are Knock Perks + Benefits

Knock Benefits Overview

We built Knock to be a place where you can do your best work. We make sure of this by providing flexible time off, wellness program, commuter benefits, 100% paid medical, dental & vision premiums, as well as free lunch in the office on Fridays along with monthly company sponsored happy hours with your teammates!

Culture
Volunteer in local community
The last couple years we have done toy drives during the holidays to support our local community.
Friends outside of work
Eat lunch together
Intracompany committees
Knock has a community committee that focuses on community, culture, our values, etc.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Vision Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Health Insurance Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Mental Health Benefits
There are mental health benefits through our medical insurance provider.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Coming in 2021!!!
Company Equity
4 year vesting period - 1 year cliff at 25% then monthly for the remaining 3 years.
Child Care & Parental Leave Benefits
Generous Parental Leave
We follow all local and federal guidelines for parental leave. We ensure up to 8 weeks full salary for the primary caretaker. We also ensure up to 4 weeks full salary for the secondary caretaker.
Flexible Work Schedule
The standard work week is 5 days (Mon - Fri), but Knock understands life happens and works with employees on specific scheduling needs.
Remote Work Program
Currently due to COVID-19, all employees are working remote temporarily. We will work with employees on a case-by-case basis for long-terms needs to work from home or remote.
Family Medical Leave
Company sponsored family events
Once a year we do a summer BBQ that all employees can bring families to attend. Occasionally our monthly happy hours will be at a location that will be family/dog friendly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
This is included in our flexible vacation policy. We love it when our Knockstars give back to their community and allow them to take paid time off to do so.
Paid Holidays
Paid Sick Days
Employees have flexible sick time per our flexible time off policy.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
This is currently on pause with our office being closed. Normally we would offer free bike storage in the building, limited on-site or near-site parking, and Orca Card reimbursement.
Company Outings
We host a monthly happy hour either in our out of the office.
Stocked Kitchen
We keep healthy snacks regularly stocked in the kitchen.
Some Meals Provided
Employees get free lunch on Friday.
Happy Hours
Happy hours are hosted once per month.
Parking
We offer limited parking to employees based on availability.
Pet Friendly
Knock's pet policy is occasional bring your pet to work days.
Fitness Subsidies
LA Fitness is across the street! We provide a gym membership there that will get you into any LA Fitness in the country.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Knock hosts lunch and learn meetings on occasion.
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