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Product Owner- No Code App Builders

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Emerging Technology Group is the Creator Workflow team within IT. Our goal is to accelerate digital transformation and unlock innovation in ServiceNow by giving our business the latest available in technology and our ServiceNow Platform. In this team we dream big. We are exploring how using our Services, Tools and Processes can enable anyone to build apps on the ServiceNow platform to transform their work life. 

We are a team of a Product manager, Product evangelist, UX designers, Front end developers, and Full Stack Engineers. We are a user centric team and all of our activities are focused on making products and tools that will enable a Citizen Developer with no prior coding experience to build the automation they need easily and quickly. We operate as an incubation team to try new ideas, build fast, test fast learn from it and then iterate. We are never done and never complete. 

Our Goal

By democratizing Software development we give the power to the hands of business users aka Citizen Developers to automate their processes. We expect 80% of our apps to be built by Citizen Developers by 2023, using low-no code toolsets developed by us. Collaborating closely with Product, Business & Partners will create an eco-system consisting of No-Low Code Tools, Intuitive Guided Journey, Gamified App Building Experience, a community of no code citizen developers. Our products/ framework will not only change how our Enterprise apps are developed and who develops those internally, but also they will be available for to our customers as well, either to kick start or bolster their Citizen Development program. 

What we are looking 

A product owner is a pivotal role in bringing the Intuitive No-Low Code eco system from an Idea to Life. 

Responsibilities

Primarily collaborate with the Business Unit leader, Product Manager and Engineering team to: 

  • Define quarterly roadmap for execution
  • Accountable for maximizing team’s throughput on value delivery
  • Groom, prioritize and sequence backlog
  • Establish sprint goals and story acceptance criteria
  • Ensure development team has clear understanding of the backlog items being worked
  • Drive day-to-day development decisions representing the “voice of the customers”
  • Create Stories and define acceptance criteria, accept the stories for completion 
  • Create Product Demo for Stakeholders and Customers. Creation and delivery of training materials. Drive Pilot Product Implementation: Identify Pilot, Set Up Pilot Success Factors, track Adoption, Value and other product metrics 
  • Drive adoption of the product and track adoption metrics, present the product performance in monthly product reviews with leadership 
  • Obtain stakeholder feedback to refine future iterations / enhance products 

Qualifications

You bring: 

  • Curiosity to know your end user (a Citizen Developer), 
  • Empathy to understand their situation and problems (get rid of manual processes) 
  • Passion to build products and services to provide them the Building Blocks (no code DIY toolkit) to solve their need of automations/ digitization in their own unique way 
  • A deep curiosity about Market and Tech trends in Low Code no code area, understanding of our competition will help to excel in this role. 

Experience

  • 8-10 years of relevant experience in working with Product Manager and Process Owners to create detailed Product backlog, document Functional Requirements for Technical team.
  • Have experience with driving/participating Design Thinking workshops 
  • Experience in Low Code No Code product development or implementation is a plus 

Skills: 

  • Strong interpersonal skills; strong relationship management and negotiation skills. 
  • Strong critical thinking and problem solving skills. 
  • Strong communication skills - verbal, written, listening and presentation. 
  • Ability to work well in a large blended team as well as individually. 


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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