In a nutshell:

We’re looking for a Product Support Specialist to join us! Product Support is a small, but valued team to vCita. We are frontline support. To the customer we are the face of vCita. To the company, we are the advocate for the customer.

Full Description:

vCita is the #1 business management and client engagement app, designed to help small businesses grow. Tailored specifically for service providers, vCita redefines the way small and medium businesses interact with their clients by driving more opportunities from the web, mobile, email, and social while empowering clients to self-serve.

vCita includes an online CRM to manage all client communications together with online scheduling, online payments, email & SMS campaigns, lead generating website widgets, and everything a small business needs to drive more business and provide great client service.

Our teams are based out of Bellevue, Washington and Tel-Aviv, Israel.

Responsibilities:

•  Learning the ins-and-outs of vCita and the services that are offered.
• Talk and chat with vCita users, sharing your knowledge and expertise.
• Troubleshoot and guide users to fully utilize all the services we offer.
• Work closely with teams across vCita to help navigate improvements.
• Optimize and build out our internal and external knowledge bases.

Benefits:

vCita offers competitive pay with 100% coverage for employee health insurance premiums (medical, dental, vision, life & disability). 401k plan with matching contribution. Generous PTO policy and paid holidays. Paid parking or Commute reimbursement. Free gym at the building site. Snacks and drinks are provided daily and there are weekly catered lunches where we all eat together.

Who you are:

• Driven: You take the initiative, always looking at what you can do, what you can learn, and what projects can be taken on. When a new feature or service rolls out, you want to be the expert.
• Customer Obsessed: You’re the person who advocates for the customer. You push for new features, make sure bugs don’t fall in the cracks, and always follow back up when promised. You go the extra mile to ensure the customer has a stellar experience.
• Tech Savvy: Are you the go-to tech person on your team? Do friends and family reach out to you first when they have a technical problem? We want you!
• Curious: You love to troubleshoot to get to the root of a problem. If something isn’t working, you go find out why
• Great Communicator: You can change up your communication style depending on your audience. Whether you’re writing an article, talking with developers, or handling a ticket from a user with limited computer knowledge, you tackle it all. It’s important to have excellent written and oral communication skills to succeed in this role.
• Coachable: You know there’s always room for improvement. You seek out constructive criticism and opportunities to grow
• Extra Credit: Experience using Zendesk, JIRA, and basic HTML skills. Fluency in French or Spanish is also a bonus.