Salesforce Administrator at Highspot

| Seattle
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About Highspot
Highspot is the sales enablement platform that reps love. We empower companies to elevate customer conversations that drive strategic growth.

Our intuitive sales enablement platform combines intelligent content management, training, contextual guidance, customer engagement, and actionable analytics—all in a product that reps love. Go-to-market teams use Highspot to deliver a unified buying experience that increases revenue, customer satisfaction, and retention.

Today, we’re a strategic partner for hundreds of customers worldwide, from Fortune 100 brands to emerging companies. Based in Seattle, with offices in London, Highspot is consistently recognized for our product innovation and workplace culture. 

About the Role
Growth Operations at Highspot is at the intersection of marketing, account development, sales, services, and finance. Growth Enablement and Growth Operations work together to strategically and proactively optimize the effectiveness and efficiency of our go-to-market teams. Our work is imperative to driving consistent and scalable growth.

We are growing fast and are looking for an individual contributor to help build a world-class Growth Operations team. The ideal candidate for this position will take an innovative, creative approach to designing processes and delivering solutions. The person we’re looking for will be collaborative, systematic, and analytical when solving problems. They will be resilient, resourceful and tenacious when working cross-functionally. The ideal candidate will be passionate about technology and operational excellence.

What You’ll Do
In this role as Salesforce Administrator, you will manage Highspot’s CRM, customizations, end user management, and administration. Configure and maintain system interconnectivity and collaborate cross-functionally to optimize CRM processes. Responsibilities include:
  • Become an expert in CRM and related go-to-market processes within 30 days through training, self-study, and shadowing our customer teams.
  • Continuously improve Highspot Processes including:
  • Evaluating & integrating new systems with Salesforce.com
  • Performing regular Salesforce.com audits
  • Primary manager of intake process & request queues
  • Supporting ad-hoc Growth Platforms projects & requests
  • Create Salesforce.com reports to support fast-changing initiatives.
  • Help manage prospect and customer data using various data sources Zoominfo & DiscoverOrg
  • Help implement strategic plans & develop roadmap for Salesforce.com based upon business needs
  • Manage and troubleshoot Salesforce.com errors with internal teams.
  • Proactively identify and implement operational improvements, enhancements, and customizations that meet business requirements.
  • Seek out ways to leverage Salesforce.com to improve processes and productivity, and make recommendations to support the rapid scaling of our high-growth organization.
  • Help build a process for developing and executing testing, training, and documentation for our GTM processes and CRM.
  • Gather business requirements from a diverse number of users across GTM teams and translate requirements into scalable and cohesive solutions; enhancements, bugs, new processes, requests, etc.

Benefits
  • Full medical, dental, and vision benefits
  • 401k Plan
  • Flexible work and vacation schedules
  • Transportation benefits
  • Competitive compensation and equity
  • Fully-stocked kitchen with healthy snacks and drinks
  • Free catered Friday lunches
  • Team building outside of the office
  • Company bonding events throughout the year
  • Open and spacious office, based in the heart of Seattle
  • Great views of the city and Puget Sound
  • Meaningfully contribute to a compelling vision
  • Environment to do your best work
 
Equal Opportunity Statement
We aim to build an inclusive workforce. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
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