Salesforce Administrator

| Seattle
About Highspot
Highspot is the sales enablement platform that reps love. We empower companies to elevate customer conversations that drive strategic growth.
Our intuitive sales enablement platform combines intelligent content management, training, contextual guidance, customer engagement, and actionable analytics—all in a product that reps love. Go-to-market teams use Highspot to deliver a unified buying experience that increases revenue, customer satisfaction, and retention.
Today, we’re a strategic partner for hundreds of customers worldwide, from Fortune 100 brands to emerging companies. Based in Seattle, with offices in London, Highspot is consistently recognized for our product innovation and workplace culture. 
About the Role
Growth Operations at Highspot is at the intersection of marketing, account development, sales, services, and finance. Growth Enablement and Growth Operations work together to strategically and proactively optimize the effectiveness and efficiency of our go-to-market teams. Our work is imperative to driving consistent and scalable growth.
We are growing fast and are looking for an individual contributor to help build a world-class Growth Operations team. The ideal candidate for this position will take an innovative, creative approach to designing processes and delivering solutions. The person we’re looking for will be collaborative, systematic, and analytical when solving problems. They will be resilient, resourceful and tenacious when working cross-functionally. The ideal candidate will be passionate about technology and operational excellence.
What You’ll Do
In this role as Salesforce Administrator, you will manage Highspot’s CRM, customizations, end user management, and administration. Configure and maintain system interconnectivity and collaborate cross-functionally to optimize CRM processes. Responsibilities include:
  • Become an expert in CRM and related go-to-market processes within 30 days through training, self-study, and shadowing our customer teams.
  • Continuously improve Highspot Processes including:
  • Evaluating & integrating new systems with Salesforce.com
  • Performing regular Salesforce.com audits
  • Primary manager of intake process & request queues
  • Supporting ad-hoc Growth Platforms projects & requests
  • Create Salesforce.com reports to support fast-changing initiatives.
  • Help manage prospect and customer data using various data sources Zoominfo & DiscoverOrg
  • Help implement strategic plans & develop roadmap for Salesforce.com based upon business needs
  • Manage and troubleshoot Salesforce.com errors with internal teams.
  • Proactively identify and implement operational improvements, enhancements, and customizations that meet business requirements.
  • Seek out ways to leverage Salesforce.com to improve processes and productivity, and make recommendations to support the rapid scaling of our high-growth organization.
  • Help build a process for developing and executing testing, training, and documentation for our GTM processes and CRM.
  • Gather business requirements from a diverse number of users across GTM teams and translate requirements into scalable and cohesive solutions; enhancements, bugs, new processes, requests, etc.
Benefits
  • Full medical, dental, and vision benefits
  • 401k Plan
  • Flexible work and vacation schedules
  • Transportation benefits
  • Competitive compensation and equity
  • Fully-stocked kitchen with healthy snacks and drinks
  • Free catered Friday lunches
  • Team building outside of the office
  • Company bonding events throughout the year
  • Open and spacious office, based in the heart of Seattle
  • Great views of the city and Puget Sound
  • Meaningfully contribute to a compelling vision
  • Environment to do your best work
 
Equal Opportunity Statement
We aim to build an inclusive workforce. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • RubyLanguages
    • ClojureLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby SinatraFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • XDDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Welcome to office life in the heart of downtown! Discover top restaurants, stroll the Seattle Center, and soak in Puget Sound views.

An Insider's view of Highspot

What’s the vibe like in the office?

Highspot fosters an environment of equality, support, and enthusiasm. My opinions and ideas are always appreciated, and I'm enabled to grow as an engineer and do work that adds real value to the product.

Natalie

Front End Software Engineer

How do you collaborate with other teams in the company?

It is a very supportive, collaborative environment that really pushes me and everyone on the team to do their best work. When we aren't engaged in white board sessions, we bond over frequent coffee and macaron outings. I feel inspired every day when I come to the office.

Kelly

Senior Visual Designer

What makes someone successful on your team?

You must be ready and willing to learn. Highspot employs some of the most intelligent and thoughtful people I've ever worked with. When we're presented with a challenging problem, we don't get frustrated, we see an opportunity and tackle it.

Ian

Senior Technical Product Manager

What is your vision for the company?

Our mission is to transform the way millions of people work by building beautifully designed software with a spark of magic. From Highspot’s beginning, we have focused on building a team of people who collaborate across boundaries and an environment where people are free to bring their full selves to the office every day.

Robert

CEO and Co-Founder

How would you describe the company’s work-life balance?

One of my favorite things about working at Highspot is that we work hard, but have fun doing it. Personally, it's easy to be creative around such great energy. It's been an incredible experience watching us grow and create new career possibilities with people who help bring out the best in each other.

Marissa

Senior Content Marketing Strategist

What are Highspot Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
More Jobs at Highspot24 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Finance
new
Seattle
Data + Analytics
new
Seattle
Data + Analytics
new
Seattle
Operations
new
Seattle
Developer
new
Seattle
Data + Analytics
new
Seattle
Product
new
Seattle
Product
new
Seattle
Developer
new
Seattle
Design + UX
new
Seattle
Project Mgmt
new
Seattle
Developer
new
Seattle
Marketing
new
Seattle
HR
new
Seattle
Developer
new
Seattle
Developer
new
Seattle
Developer
new
Seattle
Developer
new
Seattle
Data + Analytics
new
Seattle