Expedia

Senior Director Product Management

Do you want to transform the travel journey for millions of humans through Conversational and Voice UI? Do you love creating platforms that blossom into experiences that you never envisioned?

Expedia Group is building the world’s Travel Platform. At the heart of this, we are building a conversational platform that automates the most challenging journeys and connects our traveler and supplier marketplace. Our Virtual Agents use AI to learn new capabilities and continuously improve through network effects.

We are looking for a Senior Director of Product Management with a scientific mindset and a passion for building extraordinary customer and developer experiences. This leader will be at the forefront of technology, helping to define Expedia’s next moonshot while pioneering a new interaction model.

You are a creative leader who will define and drive the product strategy while balancing competing launch priorities and building scalable architecture. You have years of experience delivering solutions in a fast-paced environment. Your ability to build and manage relationships with partners is celebrated, and you communicate effectively with everyone. You bridge the technical and the commercial worlds as you design experiences that our customers love. You have a bias toward action and can break down complex problems into steps that drive product development at high speed. You are passionate about working with different businesses to solve their specific challenges while putting customer first.

What you’ll do:  

• Create product vision and drive the roadmap, execution, and go to market strategy for a Portfolio or Program of products, projects, and initiatives
• Inspire, support and mentor a team to design innovative conversational experiences and automation for very manual customer and partner operations today
• Partner closely with engineering, UX, and business leaders to deliver solutions that satisfy customer experience, business, and technology goals
• Build scalable architecture allowing other teams to rapidly enable conversation features while maintaining overall conversation quality
• Define a set of success metrics to measure customer satisfaction and business impact and be able to utilize them in decision-making
• Use excellent judgment in prioritizing between focusing on existing versus new customers and between features, architectural improvements and operational excellence
• Stay on top of customer preferences, technology trends, and market demand
• Lead the organization through change, evolution, and growth; the right leader will evolve and scale the organization along with the business

Who you are:  

• Significant and validated industry experience in leading product management teams
• Ideal experience may include product leadership in developing partner, enterprise or developer tools
• Previous success leading the complete roadmap development, ownership, and execution
• Experience driving a program which is a complex portfolio of Product, Tech/Engineering and Operations initiatives
• Prior management of five or more employees
• MBA preferred

Why join us:  

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.