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Senior Manager, Product Management, Creator Workflows (IntegrationHub)

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Role:

You will report to: Director of Product Management, Creator Workflows BU

Remote candidates considered.

The Now Platform is our modern Platform-as-a-Service (PaaS) that powers every ServiceNow delivered application and allows customers to create their own custom application and integration solutions.

As part of the ServiceNow Creator Workflows team, you will work with Design, Engineering and other PM leaders to define and build the capabilities to power the next generation of the ServiceNow platform.

We're looking for an experienced manager to drive our IntegrationHub business, that wants to connect organizations across the enterprise, 3rd party systems, and Internet of Things devices together on a no-code platform. You will be part of the team that is defining and driving the ServiceNow workflow automation by creating new low-code and no-code integration experiences on the ServiceNow platform, while improving the daily lives of millions of our customers.

What you’ll get to do:

  • Manage a team of product managers responsible for integration products
  • Motivate and inspire staff in a high performing team
  • Develop a strategic narrative for ServiceNow integration products, including adoption and growth strategies for your product line
  • Create vision, roadmap and requirements that meet the needs of our enterprise customers
  • Partner with development leadership and other business stakeholders to execute on ServiceNow business goals
  • Work with application business units, go to market teams and field staff to drive product enablement and adoption
  • Determine low-code / no-code integration features and capabilities, and establish ideal experiences required to unlock customer and business use cases
  • Be a voice of the customer and provide a business perspective on value during development
  • Be a visible product expert, advocating and sharing best practices both internally and with customers.

Qualifications

To be successful in this role you have:

  • Bachelor’s Degree or equivalent experience
  • 8+ years of product management experience in a Platform, Workflow or iPaaS business of a major corporation or similar organization
  • 3+ years of people management experience
  • Understanding of integration technology, with ability to translate technical jargon to business outcomes
  • Demonstrated ability to translate strategic objectives to tactical execution, connected and measured through planning processes
  • High-level understanding of the various functions within the organization that drive the execution of the strategic plan
  • Excellent organizational and leadership skills, including strong communication and interpersonal abilities
  • Excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers
  • Must enjoy working in a collaborative environment
  • 15% travel anticipated

Bonus Points:

  • Deep understanding of Integrations, ETL, Workflow and Robot Process Automation technology
  • Hands-on experience working with integration products
  • Experience working with ServiceNow development
  • Integration architecture background or relevant experience
  • Experience with Six Sigma, Program Management, Lean or other process methodology focusing on improving processes in industry-leading enterprise software companies
  • Scrum Master or Scrum Product Owner certification
  • Experience with Design Thinking and working with your design team on explorations.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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