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Senior Principal Inbound Product Manager, Data Platform

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Team

Come join the Platform Foundation Product team and work with a talented group of PMs, developers, designers and researchers. Platform Foundation looks to provide scalable and intuitive platform services that enable ServiceNow, partners and customers to build, extend and deliver ServiceNow products. 

Role

At ServiceNow we own the complete stack that our applications run on. We are looking for a product manager to own and deliver products like those you would see in Amazon’s AWS suite of products or those in Google Cloud Platform for ServiceNow’s Data Platform. The Data Platform supports relational, legacy OLTP and OLAP databases that are moving to newer HTAP databases, with our recent acquisition of Swarm64. In addition, we also support several non-relational databases for search, time series, and data streaming. As we scale, we are moving to container-based provisioning and deployment models using Kubernetes.

Within the Data Platform product area, you will be leading the non-relational database areas as we look to enter new application domains and scale to support larger customers across the platform. As such we aim to provide a world class data platform with a deep focus on scalability, reliability, and observability to operate and grow alongside the needs of our BUs and customers. This role is highly collaborative, working with peer inbound and outbound product managers across BUs, customers, and experienced engineers that build highly available systems and services across the entire stack.

What you get to do in this role: 

Product Strategy and Planning: 

  • Drive product vision and strategy that sets us up for success as we look to scale to $10B+ in revenue 

  • Collaborate with customers, researchers, and architects on developing and testing innovative product ideas 

  • Validate and refine product designs/early product offerings through Design Partner Program, Product Advisory Council and with other customers directly 

  • Own product feature-based competitive analysis 

  • Continually define and groom epic and story product roadmap with 3-4 release horizon 

  • Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies 

Requirements Prioritization and Release Management: 

  • Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU) 

  • Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, and related documentation 

  • Collaborate with engineering team on release mgmt.: understand status, risks, dependencies and help address risks and resolve issues 

  • Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering

Customer Insights 

  • Define key product success metrics and ensure they are instrumented & reviewed 

  • Understand how customers are using the product, gains & pains, reasons for low usage 

  • Know top 3-5 customers intimately, their specific use cases, gains & pains 

  • Understand use cases by BU to better serve internal customers 

Qualifications

In order to be successful in this role, we need someone who has: 

  • 7+ years Product Management experience 

  • Strategic mindset: able to define product strategy that achieves strong customer value and business outcomes 

  • Technically savvy with experience working with developers and architects to build scalable and highly reliant systems 

  • Strong prioritization skills and the discipline to focus on high impact activities 

  • Top notch written and oral communication skills 

  • Demonstrated experience in gathering, defining and effectively capturing product requirements and transforming them into an actionable product roadmap 

  • Customer focus: has deep curiosity about customer needs, as well as a track record in building strong customer relationships and delivering customer-centric solutions 

  • Facilitative leadership skills: can use marketing, product, and business knowledge to inform decisions and communicate effectively with/ influence internal and external parties 

  • Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions 

Bonus Points: 

  • Experience with database technologies would be a plus 

  • Experience with Kubernetes would be a plus 

  • Experience with Amazon’s AWS product suite or Google Cloud Platform will be highly valued

  • Experience working with ServiceNow 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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