Product Manager II, Axon Foundation Services
Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day.
Location: Seattle, WA
Your Impact:
We are Axon Foundation Services (AFS), a group of dedicated product professionals that own, build and operate the most critical services and primitives that Axon products need like storage, compute, cartography, permissions, authentication, evidence audit and reliability engineering. Our customers are Axon products like Evidence.com, Axon Records, Axon Real Time Operations and Axon Devices (TASER and Connected Cameras) that use our critical services and APIs to execute the mission of protecting life, reducing social conflict, and building a fair and effective justice system. Everything we do solves problems for Axon as a whole, so our cloud apps and device teams can focus their investments on non-duplicative, application-specific work that serves their missions.
The services that AFS owns are the heart and lungs for all Axon products. We protect customer trust by securely authenticating users, third party apps and enforce permissions within all Axon products. We ingest and manage over 100PB of video evidence and securely store them for evidentiary purposes from Axon body cameras and other third party sources. AFS sets the standard and leads the way for the entire company on operational excellence, incident response and reliability engineering. We ensure every important event of note within Axon products leaves an imprint through our audit services that protects the sanctity of evidence as it moves through the criminal justice system. Axon’s records, and real time operations products need our mapping services for staff productivity, effective emergency response to a crisis and situational awareness tools.
As a Senior Product Manager for Axon Foundation Services, you will report to the Director of Product and have product ownership of one or more of our mission critical foundation services. You will be responsible for establishing the vision for your services, defining and setting product roadmap, listening closely to our customers and leading our teams to execute effectively.
Your Day-to-Day:
- Define the mission and vision for AFS services you own. Establish the product strategy for your space.
- Understand customer, internal stakeholder needs and ensure our services are meeting them. Where there are gaps, you will show us the way forward.
- Establish the product roadmap for your space and earn buy-in from stakeholders across Axon
- Communicate the value your services deliver clearly, what’s coming and how what we do solves problems for Axon
- Drive day-to-day progress and wear any hat you need to for effectively getting things done
- Help the team reduce operational debt, manual processes and other inefficiencies so they can grow and scale
- Role model excellent incident management: intercept relevant incidents, understand the cause, advocate the right customer focused solution, leading retrospectives as needed.
- Maintain excellent, collaborative stakeholder relationships
Basic Qualifications:
- Bachelor’s degree in Computer Science, related engineering field, or equivalent practical experience.
- 10 years of software product experience, with at least 5 in product or program management.
- 5 years experience working directly with multiple teams of engineers or as an engineer to understand, manage, and propose both technical tradeoffs and execution priorities, and accountability for managing tight execution timelines.
- 3 years experience working directly with end users or customers to understand their needs and design/deliver products or services tailored to fit those needs.
- Experience working within an Agile Software Development Lifecycle
- Experience with cloud IaaS and PaaS offerings such as AWS or Azure
- Ability and eagerness to quickly learn new technologies and approaches
- Demonstrated ability to influence people and organizations
Preferred Qualifications:
- Master’s degree in Computer Science, related engineering field, or equivalent practical experience.
- A strong desire to improve the justice system through the use of technology
- Drive for results, delivering the best possible outcome commensurate with the level of investment required for the situation.
- Excellent critical thinking, reasoning and written communication skills
- Ability to build trust and respect across disparate teams and agendas
- Ability to resolve conflicts by working to find common ground teams can rally behind
- Strong knowledge of project management principles, seeing around corners
- Being comfortable with discomfort, plotting a course without complete information
- Ongoing self critical assessment of opportunities for improvements within their own programs and their skills
Compensation and Benefits:
- Competitive salary and 401K with employer match
- Discretionary paid time off
- Robust parental leave policy
- An award-winning office/working environment
- Ride along with police officers to see them use our technology and get inspired
- And more...
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.