Product Manager - Brand Experience (BX)
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
The Brand Experiment Management (XM) team is looking for a seasoned product manager who will align product roadmap and capabilities with the business and user needs for Qualtrics’ fastest growing product, BrandXM. BrandXM empowers marketers with digital tools to get a holistic understanding of their brand, moments that matter most and gives them the confidence of knowing which actions will drive the greatest impact to the brand and their business.
You will be tasked with building a category defining product that helps reinvent the way brands create competitive intelligence that allows them to win in the marketplace.
Expectations for Success
- Product Strategy: This is an amazing opportunity for a self-driven and smart person to have a major impact helping thousands of consumer brands.
- Product Definition and Execution: Favor execution via experimentation and with deep understanding of customer needs
- Growth mindset: We are disrupting a traditional services led industry with technology, and need someone who can look for new ways to efficiently solve the old problems.
- Team Leadership: Create collaborative environments where the full diversity of styles and perspectives are heard and involved, as well as clearly setting expectations with collaborators and executive stakeholders to get stuff done.
Qualifications & Requirements
A product manager at Qualtrics sits at the intersection of business, technology, and design. You’ll be customer-obsessed, strategic, detail-oriented, and highly creative driving with the following primary responsibilities:
- Have a “CEO Mindset” and own the product strategy
- Build and maintain the business case for products, including market opportunity models, user personas, and top use cases
- Manage the entire life cycle
- Develop and implement a company-wide go-to-market plan, working with all departments to execute
- Assist Marketing team in the go-to-market planning and execution, and messaging and positioning
- Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.)
- Build and improve processes for collecting customer feedback, building requirements, and maintaining long-term roadmap
- Participate in the business development and partnership building activities (demos for potential partners, roadmap alignments)
- Collaborate with other groups within the company to orchestrate successful product outcomes including: Sciences teams, Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product Marketing
- 6+ years of experience in Product Management
- Previous experience working with Ad Tech, Martech, Machine learning, Algorithms and Modelling with search and / or social data is a plus.
- Minimum: BS degree in technology
What differentiates us from other companies:
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
- We take pride in our office design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
- 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
- We believe in sharing Qualtrics success which is part of the compensation for all employees
To learn more about what we value read about it directly from our employees Qualtrics Life stories