Dropbox
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Seattle, WA
Remote

Senior Product Manager, Customer Data Platform - Location Flexible at Dropbox

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Role Description
Dropbox is making new investments to generate greater insights about our customers to fulfill its vision of offering a more personalized experience to its 600+M users. This team is responsible for the hub for all customer engagements, ingesting events and interactions from sources across the company and combining them with 3rd-party (buy data) and ML-generated attributes to produce data-rich customer profiles. Research and analytics tools can leverage its segmentation capabilities to surface insights about wide audiences, while marketing tools can use them to deliver highly personalized experiences to individual customers across all channels. We collaborate across multiple teams - Growth, Marketing, and Product teams to deliver on our promise. 
The team is looking for an empathetic, driven, and strong team-player to build the next generation insights platform that will serve millions of customers.
As a Senior Product Manager, you will be responsible for delivering on this vision.  This role will be pivotal in driving the strategy, execution, and delivery of product capabilities that deliver value for our customers. The solutions and experiences you drive will intersect with multiple internal cross-functional teams and our end users.
Responsibilities
  • Deeply understand our customers workflows and jobs-to-be-done to inform new opportunities to improve their experience
  • Define and deliver a product strategy and roadmap working cross functionally between Product, Design, and Engineering.
  • Define clear outcomes that measure customer satisfaction and business impact with the ability to analyze them and utilize them in decision making processes
  • Help Dropbox make prudent build vs buy choices that allow serving near-term goals and set the team up for longer term sustainable growth
  • Work with cross-functional teams across Marketing, Data Science, Customer Success, Engineering, and Growth to deliver on the vision
Requirements
  • 8+ years of experience as a Product Manager
  • Experience in crafting and helping build scalable data centric platforms; knowledge of analytics and Business Intelligence
  • Proven ability to lead teams and work cross-functionally in a highly collaborative environment
  • Passion to understand customer needs and a strong motivation to solve their problems
  • Strong analytical skills to make data-driven decisions 
  • You care about diversity and contribute to a psychologically safe environment for all our employees, customers, and partners.
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Where we are

*Dropbox Studios are collaborative spaces designed for teamwork and community-building. Employees will not be able to use them for solo work.

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HBaseDatabases
    • MemcachedDatabases
    • RedisDatabases
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
In addition to our Unlimited Vacation Policy, Dropbox also has one companywide PTO day a month
Paid Volunteer Time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We began a new 'Perks Allowance' in 2021 when we went Virtual First. Dropboxers are provided a generous individual allowance to spend on what perks really matter to them while at home- whether that's wellness, caregiver support, productivity, ergonomics, learning, food services, afterschool programs for kids, or something else! Read more here: https://bit.ly/3uM0gG3

An Insider's view of Dropbox

How would you describe the company’s work-life balance?

In the first time in over a decade, I’ve been able to actually have work life balance and to develop healthy habits because of Virtual First. My commute time is now filled with a morning workout and the end of my day now looks like being able to cook for myself. I also was able to move closer to family, which means the world to me.

Caitlin

Diversity Program Manager

What's the biggest problem your team is solving?

In a world that’s radically shifting virtual, it’s exciting to be at a company aiming to solve a lot of the problems at the crux of the transition. I’ve been working on projects that help small businesses using Dropbox collaborate and improve their overall user experience.

Micah

Software Engineer

How has your career grown since starting at the company?

Dropbox truly invests in their employees and supports internal mobility. Each year I’ve worked at Dropbox, my role has changed slightly. It’s kept me engaged, challenged me, and allowed me to constantly be in a learning environment.

Hannah

Project Manager

What is your vision for the company?

I see the 40-hour office workweek becoming a thing of the past. Employees will escape grueling commutes and gain more control over their day. The workplace will now be wherever work happens, and the workweek will be whenever work happens best for each person. We'll grow stronger as we integrate dispersed talent with diverse perspectives.

Drew

Co-founder and CEO

How does the company support your career growth?

There’s always an opportunity to pivot and learn new skills or internally transfer to a team that’s outside your normal scope of work. The humility and empathy that Dropboxers have is unlike anywhere else I’ve worked. There’s always going to be someone on the other side willing to bring you in on a project or mentor you.

Mack

Content Marketing Operations

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