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Senior Product Manager, Pet Owners

| Seattle
Who we are:
Rover.com connects pet parents with the world’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.
 
Our global headquarters are in Seattle, Washington in the United States, working closely with our teams in Spokane, Berlin, London, and Barcelona. We have a track record of being recognized as a great place to work, having been named among Seattle's 'Best Places to Work' in Seattle Business Magazine and the Puget Sound Business Journal for three years running. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. Our pioneering approach to people and pups alike landed us on the list of GeekWire’s Next Tech Titan in 2019 and the World's Most Innovative Companies in 2018 by Fast Company. Needless to say (but we're going to say it anyway)—we love dogs, and we wouldn't dream of going to work without them by our sides.
Who we’re looking for:
As Senior Product Manager, Pet Owners, you are Rover’s strategic leader for all things impacting the demand side of our marketplace. You will be responsible for defining strategy and goals with a focus on optimizing customer LTV, and making sure that Rover hits those goals. As an internal expert on our pet owning customers, you have a deep understanding of key pet owner segments and their needs and pain points. You will own a roadmap for an engineering team building customer-facing products and features, and be a key cross-functional leader on pet owner initiatives. 
This role will focus on three things
1. Defining a strategic framework and owning a roadmap to increase pet owner LTV on Rover.
2: Succeeding as a cross-functional leader with Engineering, Data Science, Product Design, and Marketing to improve pet owner experience and achieve strategic goals.
3. Understanding key customer segments and advocating for pet owner needs.

Your Qualifications:

  • 5+ years driving customer-focused product initiatives at an online marketplace, social network, or other relevant product with millions of users
  • Deep experience in user research, usability studies, and customer segmentation
  • Comfort with strategic framing and prioritization on complex business problems
  • Familiarity with LTV and engagement retention frameworks
  • Understanding of Marketplaces and trends in the ‘Sharing Economy’.
  • Excellent organizational and analytical skills with strong technical abilities.
  • Very comfortable with SQL, Google Analytics, Tableau or other data visualization tools
  • BS/MS in Computer Science, Mathematics, Economics or a related technical field or equivalent practical experience

Why We'll Hire You:

  • You can go get the data you need and can whip it into an insightful story with no help.
  • You know how to leverage data to make decisions and drive growth.
  • You have experience running rigorous multivariate testing.
  • Above all, you seek the truth. You know your market, customers and competition better than anyone, and you excel at integrating this information into your strategies.
  • You’re biased toward action, a great collaborator, and master disambiguator/simplifier.
  • You never stop pushing towards clarity and delivery.
  • You are scary-good at articulating the essence of products and the value they create. You can develop clear messaging and an effective content strategy plan. Sometimes, you may even play copywriter.
  • You never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fall away.
  • You have a true passion for Rover’s mission and values.

Benefits of Working at Rover.com:

  • Competitive compensation
  • 401k
  • Stock options
  • 4 weeks paid time off
  • Competitive benefits package, including medical, dental, and vision insurance
  • Commuter benefits
  • Bring your dog to work (and unlimited puppy time)
  • Doggy benefits, including $1000 toward adopting your first dog
  • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs)
  • Free catered lunches semi-monthly
  • Regular team activities, including happy hours, snow tubing, game nights, and more
  • 50 free dog walks a year

Rover embraces diversity and opposes discrimination. 
This position is based at Rover HQ in Downtown Seattle. 
Candidates must be eligible to work in the US.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

Location

2101 4th Avenue, Seattle, WA 98121

What are Rover Perks + Benefits

Rover Benefits Overview

Working at Rover has a lot of benefits—and office puppies are just the start. From our home in the heart of downtown Seattle, we’ve built a close-knit team of developers, analysts, marketers, and customer support representatives, and we’re committed to growth, health, and joy across our community.

Dogs
We’ll provide $1000 to help you adopt or foster a dog. And whenever you need to get away, we’ll help cover your dog’s staycation with a Rover sitter.

Health & Welfare
Taking care of yourself and your health comes first. We offer a competitive benefits package that includes medical, dental, vision, life insurance & disability coverage.

Time Off
Family and life events will always trump business. We offer 4 weeks of paid time off annually, as well as 10 paid holidays.

Compensation
We offer competitive compensation as well as stock options, 401K, holiday pay, and pet assistance funds.

Parental Leave
Work shouldn't get in the way of life. That's why we offer 10 weeks of paid parental leave with up to an additional 8 weeks of short term disability pay (60%) to birth mothers.

Treats
Enjoy stocked fridges, coffee, soda, and lots of treats (for humans and dogs). We offer a company lunch two times a month for all employees.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily, cat friendly daily.

Additional Perks + Benefits

We host a wide variety of events including happy hours, ski trips, art classes, wine tastings and more. Whatever your passion, you’ll find like-minded friends at Rover.

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