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Senior Product Manager - Platform

| Kirkland



Job Title: Senior Product Manager – Search and Data Management

Location(s): San Diego, CA or Kirkland, WA


ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.


We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.


We are seeking a Senior Product Manager to own the core data management solutions across internal and 3rd party systems, including enterprise search, data replication, data archiving, and more. We want someone who will thrive as an individual contributor and work collaboratively with fellow product managers, engineering teams, customers and company stakeholdersto shape the vision and roadmap for these elements as well as execute to develop new products that address key needs around data management for ServiceNow customers in the future.


Successful Product Managers determine the functionality and experiences that will delight our customers and generate revenue by understanding the overall market opportunities and competitive insights of their products, as well as manage product backlogs and build trusted relationships with developers, quality engineers, pre-sales teams, and directly with customers.

What you get to do in this role:


  • Work with product management, engineering, and design team to formulate our vision and roadmap defining ServiceNow data management, including the search experience, data replication, integration, and data governance tools
  • Maintain a firm grasp of the competitive landscape and identify areas of differentiation to create great experiences for our customers and their users
  • Serve as an evangelist with internal stakeholders to develop and execute a cross-team strategy to integrate new data management solutions within ServiceNow’s architecture tosolve key customer issues and on new opportunities
  • Define and prioritize a backlog of work including the creation of epics and user stories using INVEST guidelines and be data-driven in prioritizing new features and improvements
  • Work with global 2000 customers to determine unmet needs, business goals, product usage, and refine ideas with concepts and product feedback
  • Collaborate with internal stakeholders and key customers to drive adoption and ensure new products are driving successful outcomes in ServiceNow offerings
  • Be the voice of the customer and provide a business perspective when evaluating day-to-day development decisions
  • Collaborate with Product Marketing to produce product overview, licensing, and other go-to-market materials
  • Work with User Learning (help files and documentation), Training, and Support and Professional Services to assure smooth uptake and adoption


In order to be successful in this role, we need someone who has:


  • 5+ years of experience as a Product Manager, Product Owner, Consultant or technical Product Analyst in a commercial software product company
  • 3+ years of experience with search engine technologies such as Solr or Elastic, including creating search indexes from multiple data sources
  • 3+ years of experience with databases and data platforms
  • Bachelor’s/Master’s in Computer Science
  • Exceptional understanding of Agile and Lean methodologies
  • Exceptional quantitative and qualitative data analysis skills to gain insight into product needs and generate ideas
  • The ability to learn new technical concepts quickly
  • The ability to make trade-off decisions, including a strong understanding of what is technically feasible
  • Exceptional customer relationship skills
  • The ability to context switch between current product adoption activities, current products in development, and future product planning activities
  • The discipline to focus on high leverage activities, i.e., being good at saying “no” or “not now”
  • Must enjoy working in a highly collaborative environment
  • Comfortable delivering product presentations to large audiences

Bonus Points:


  • 3+ years of experience as a Product Manager on highly scalable Platform as a Service or Software as a Service offerings
  • 3+ years of experience delivering highly scalable and secure Platform as a Service and/or Software as a Service experiences
  • Scrum Master or Scrum Product Owner certification
  • Good understanding of JavaScript, Angular or other web based development languages, use of web based IDEs, application source control, and database concepts
  • Is a Certified ServiceNow Developer


We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re uniquely located on the edge of Lake Washington at Carillon Point in Kirkland. Minutes away from downtown Seattle, Bellevue, and Redmond.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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