Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Bellevue, WA

Senior Product Manager (Sales and Clinic Success)

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Our Opportunity:

Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family, and we are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on redefining how vets and pet parents care for their pets. We are on a multi-year journey to build a new set of pet parent and veterinarian facing services that make it easier to keep pets of all shapes and sizes leading healthy, happy lives.

As part of this mission, Chewy Health is currently seeking an experienced individual to fill our Senior Product Manager role within our Healthcare Services team, located in our to sit in either our Bellevue, WA location.   This individual will be focused on building innovative tools and technology to help our upstart B2B Sales and Clinic Success team scale via automation, AI and optimizing experiences across in-clinic digital and agent-facing channels and touchpoints (phone, app, etc.).   The concept of customer success is new to Chewy, and as such, this individual will play a key role in defining and building the core capabilities needed to enable enrollment, adoption & engagement across the customer lifecycle in a multi-channel, multi-touchpoint environment, and working closely with technology and operations partners to continuously drive innovation for the organization.

What You’ll Do:

  • Owning development and communicating the long-term vision and goals for the tools and technologies that support our our Services Sales and Clinic Success teams to enroll clinics in our Practice Hub service and drive engagement with those clinics  across the customer lifecycle to grow their business with Chewy
  • Setting product strategy, defining user experiences, prioritizing features, building consensus, and coordinating feature releases and internal/external communications
  • Guiding cross-functional teams of product managers, engineers, designers, and analysts while playing a key role in organizing and communicating their work across the organization
  • Communicating product strategy and status to key stakeholders across Chewy; developing intake processes for feature enhancement suggestions

What You'll Need:

  • BA/BS degree in Finance, Computer Science, Business, Engineering or similar discipline
  • 5+ years of product management experience in an engineering or business capacity, ideally in a B2B/SaaS or eCommerce marketplace business
  • A history of owning, developing, and communicating long-term vision and goals that drive strategies for a portfolio of products
  • Demonstrated knowledge of best practices in sales automation and customer success;  experience working with leading CRM/Customer Success technologies
  • Comfort working in a culture of experimentation, learning, and innovation in order to solve user needs within the domain
  • Experience owning the strategy, solution approach, roadmap, operational processes & the process improvements within product 
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Strong written and verbal communication skills, strong sense of ownership, urgency and drive
  • Position may require travel

Bonus:

  • Experience with launching new technology products/services to veterinary clinics OR medical practices
  • Strong understanding of the overall pet care industry and recent trends
  • In depth experience and understanding of the veterinary profession in the US; DVM degree is a strong plus

 

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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