Senior Product Operations Manager at Outreach

| Seattle
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The Role 

Product and Design Operations is having its moment at Outreach. The company is the leader in the “Sales Engagement" industry and its mission is to modernize and scale the sales process. As an integral part of this mission, we’re building a Product and Design Operations team from the ground up to help ensure our platform remains consistent, compelling, and unique. 

As a Product Operations Manager, you’ll help us build powerful, scalable, and human tools to improve the workflows of sales teams and professionals. You’ll be a highly sought-after thought leader who optimizes the intersection of product, engineering, and customer success. Working closely with Product Design, Go To Market, Customer Success Teams, Product Management, Engineering, and other partners, you’ll ultimately be creating a platform that allows businesses to focus more of their energy and time on their customers.

At Outreach you will:

  • Implement, manage and optimize product development process frameworks and standardize best practices in collaboration with cross-functional teams.
  • Design and build mechanisms for gathering, storing and sharing customer feedback, threading the needle through product, beta, research, and customer support insights.
  • Collect, organize, and analyze product data and ensure the entire organization uses it to the best of their ability.
  • Implement and maintain internal tools and mechanisms. Ensuring team members are using tools effectively and that the tools meet the needs of the organization, as well as evaluating the efficacy of current and new tools.
  • Partner with product managers on the reporting and coordination of QBRs, All Hands, etc.
  • Create and carry out product strategies, alongside other departments such as sales and marketing.
  • Develop and maintain the dependency management systems.
  • Maintain and plan product roadmaps and release plans with product, design, and engineering teams.
  • Assist the Product Team in tracking and meeting team OKRs and maintain OKR reporting tools.
  • Bridge product and Go To Market and customer success teams, collaborate on Beta and feature request workflows.

Preferred Qualifications

  • 5+ years of experience as a program, project or ops manager, producer, or similar role leading project delivery for large, cross-functional, projects
  • Background working in a collaborative cross-functional capacity
  • Experience building/delivering enterprise and SaaS products
  • Experience with Agile/Scrum
  • Excellent verbal and written communication skills
  • Understanding of technical best practices and limitations
  • Able to identify and mitigate risk on projects
  • Proven ability to work cross-team and influence direction
  • Able to synthesize feedback and input from business leaders
  • Ability to collaborate effectively with other teams, balancing competing priorities
  • Experience using and managing Project, Product, and Content Management Systems
  • Experience managing software projects for internal and external clients
  • Experience maintaining comprehensive artifacts such as product backlogs, project plans, sprint boards, and roadmaps

You should include these in your application:

  • Your resume and LinkedIn profile
  • A few words about why Outreach, and this opportunity, is interesting to you

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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