Services Offering Product Manager
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 12,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it.
The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. Join us as we help change the way people experience the world! Advance your career at a company that is dedicated to your ideas and growth, fills you with purpose, and provides a fun, inclusive work environment.
The Challenge
As Qualtrics continues rapid growth, so has the demand for services that complement our software. Our Design & Research Services business has reached a level of scale and complexity where we are seeking a strategic leader to manage and continually innovate our services offerings. Since we are the world’s preeminent experience company, customers expect us to offer a remarkably great services experience.
Expectations for Success
As a product manager for Qualtrics services, your goal will be to continually evolve our services offerings to stay ahead of our customers’ ever-changing needs. To do this, you will need to intimately understand the market, our capabilities, and our strategic roadmap. You will need to have a “CEO mindset” as you set the vision and drive the offering life cycle across innovation, development, pricing, launch planning, and optimization. You will partner closely with cross-functional sales, marketing, delivery, software product, and ecosystem teams to ensure every aspect of the service and our positioning is addressed. This role will initially cover services associated with our Research Services, Brand Experience (BX), Product Experience (PX), and Experience Design business lines with expanding responsibilities over time.
Qualifications & Requirements
- Basic
- 5+ years of work experience at top-tier services firm, or in the services business of a leading enterprise SaaS company
- Strong analytical & problem-solving abilities with ability to synthesize complex information and identify innovative solutions
- Experience leading cross-functional teams and influencing outcomes without direct authority
- Customer-obsessed
- BA / BS degree, MBA preferred
- Preferred
- 2+ years experience managing services offerings or working in an account management/commercial role
- 2+ experience at a market research or design agency, or at professional services firm covering similar topic
What differentiates us from other companies:
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
- We take pride in our office's design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
- 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical - employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
- To learn more about what we value read about it directly from our employees Qualtrics Life stories