Services Product Manager
Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors. If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!
As Qualtrics continues to scale rapidly, our customers have growing expectations for the professional services we provide in tandem with our software. Since we are the world’s preeminent experience company, customers expect us to offer a remarkably great services experience. As we strive to hit this high experience bar, we are looking for a Service Product Manager to continually innovate our services experience.
The Expectation of Success
As the product manager for Qualtrics services, your goal will be to continually evolve our services to stay ahead of our customers’ ever-changing needs and out-innovate our competition. To do this, you will need to intimately understand the needs of our customers and the direction of the overall market. You will need to have a “CEO mindset” as you lead the strategic roadmap of Qualtrics services and work closely with software product management to influence their roadmap to align with the services roadmap. Prior to launching new services, you will oversee efforts by marketing, sales, services, support, engineering, and customer success to ensure every aspect of the new service is addressed.
- BA / BS degree, MBA preferred
- 7+ years of work experience at a top-tier consulting firm or as product manager at a comparable tech company
- Analytical & problem-solving abilities
- Ability to present in front of large groups and executives clearly and concisely
- Experience in service design
- Knowledge of Qualtrics products and services preferred