Company Description

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Job Description

The Sr Director, Product Management, reporting to the SVP, Product Management, will help set the strategic vision and lead a product team to develop key initiatives for Accolade’s member facing mobile and web applications. We’re looking for someone who has the proven ability to accomplish this with both direct hands-on ownership as well as leadership. A relentless commitment to our customers and excitement to take on new challenges is a must. We want someone with the talent, creativity and leadership to take our products into the next chapter.

A day in the life…

• Provide leadership and work across functional areas to drive the product strategy and vision leading to greater member outcomes
• Build trusted relationships across the enterprise and influence business partners that have no direct reporting line
• Own the product roadmap for a subset of products; prioritizing long-term and short-term initiatives that are aimed at driving accolade ahead in alignment with strategic objectives
• Collaborate cross-functionally to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels.
• Continuously manage expectations with all relevant stakeholders including the senior leadership team
• Demonstrate strong sense of accountability for product roadmap even where ownership resides with the respective functional areas
• Proactively identify and resolve strategic issues that may impair the organization’s ability to meet its strategic, financial and technical goals
• Create and maintain sequencing of projects, prioritization and tradeoffs with regards to both short-term and long-term strategic goals
• Work with other business partners to perform deep data driven analysis, to surface actionable insights and product requirements; drive the implementation of recommendations derived from this analysis
• Lead and motivate (directly and/or by influence) world-class product managers, engineers, QA, UX designers, and work closely with other partner stakeholders (marketing, sales, services, legal, finance) to provide the guidance and direction for achieving our vision

Qualifications

What we are looking for…

• BA/BS in Computer Science and or a clinical degree, some related technical or scientific field and/or MBA
• 12+ years of product management (B2B, B2C consumer products) or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products
• 4+ Years of Leadership experience
• Background or experience in the healthcare industry or closely related field is preferred
• Strong data and analytics background
• Strong technical abilities. You are intimately familiar with SaaS development practices used to build and deploy modern software applications.
• Prior experience with health care application providers and strong experience of healthcare technology marketplace.
• Exceptional written and oral communication and presentation skills.
• Intellectual thought leadership on Product Management, driving with rigor the agile product development process
• Self-starter with ability to lead projects and build new products from the ground up independently
• Attention to detail, including proven ability to manage multiple competing priorities simultaneously
• Ability to think strategically, and execute methodically
• Ability to work in a fast-paced environment where continuous innovation is a must
• Demonstrated ability to use hard data to back up assumptions and develop business cases
• Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality.
• Proven ability to dive deep to learn new products, businesses, and the competitive landscape
• An ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical and non-technical employees
• A demonstrated record of partnering with teams across an organization to influence and achieve business results across multiple teams who may have different goals
• Proven creativity in the software that you've helped deliver
• Background or experience in the healthcare industry or closely related field is preferred
• Positive attitude and fit with the Accolade team culture

Additional Information

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 

All your information will be kept confidential according to EEO guidelines.