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Sr Dir, Product Management

| Seattle

Company Description

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Job Description

The Sr Director, Product Management, reporting to the SVP, Product Management, will help set the strategic vision and lead a product team to develop key initiatives for Accolade’s member facing mobile and web applications. We’re looking for someone who has the proven ability to accomplish this with both direct hands-on ownership as well as leadership. A relentless commitment to our customers and excitement to take on new challenges is a must. We want someone with the talent, creativity and leadership to take our products into the next chapter.

A day in the life…

  • Provide leadership and work across functional areas to drive the product strategy and vision leading to greater member outcomes
  • Build trusted relationships across the enterprise and influence business partners that have no direct reporting line
  • Own the product roadmap for a subset of products; prioritizing long-term and short-term initiatives that are aimed at driving accolade ahead in alignment with strategic objectives
  • Collaborate cross-functionally to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels.
  • Continuously manage expectations with all relevant stakeholders including the senior leadership team
  • Demonstrate strong sense of accountability for product roadmap even where ownership resides with the respective functional areas
  • Proactively identify and resolve strategic issues that may impair the organization’s ability to meet its strategic, financial and technical goals
  • Create and maintain sequencing of projects, prioritization and tradeoffs with regards to both short-term and long-term strategic goals
  • Work with other business partners to perform deep data driven analysis, to surface actionable insights and product requirements; drive the implementation of recommendations derived from this analysis
  • Lead and motivate (directly and/or by influence) world-class product managers, engineers, QA, UX designers, and work closely with other partner stakeholders (marketing, sales, services, legal, finance) to provide the guidance and direction for achieving our vision

Qualifications

What we are looking for…

  • BA/BS in Computer Science and or a clinical degree, some related technical or scientific field and/or MBA
  • 12+ years of product management (B2B, B2C consumer products) or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products
  • 4+ Years of Leadership experience
  • Background or experience in the healthcare industry or closely related field is preferred
  • Strong data and analytics background
  • Strong technical abilities. You are intimately familiar with SaaS development practices used to build and deploy modern software applications.
  • Prior experience with health care application providers and strong experience of healthcare technology marketplace.
  • Exceptional written and oral communication and presentation skills.
  • Intellectual thought leadership on Product Management, driving with rigor the agile product development process
  • Self-starter with ability to lead projects and build new products from the ground up independently
  • Attention to detail, including proven ability to manage multiple competing priorities simultaneously
  • Ability to think strategically, and execute methodically
  • Ability to work in a fast-paced environment where continuous innovation is a must
  • Demonstrated ability to use hard data to back up assumptions and develop business cases
  • Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality.
  • Proven ability to dive deep to learn new products, businesses, and the competitive landscape
  • An ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical and non-technical employees
  • A demonstrated record of partnering with teams across an organization to influence and achieve business results across multiple teams who may have different goals
  • Proven creativity in the software that you've helped deliver
  • Background or experience in the healthcare industry or closely related field is preferred
  • Positive attitude and fit with the Accolade team culture

Additional Information

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We are right in the heart of the action downtown, located at the Washington State Convention Center (https://www.wscc.com)

An Insider's view of Accolade

What’s the vibe like in the office?

Someone in our office hacked into the white noise machine speakers and installed a Slackbot to play music from Spotify where anyone can add to the queue. We start it every Friday afternoon and it's amazing.

Ben

Sr. Director Product Management

What does your typical day look like?

We’re talking to people who are searching for ways to create value both for their employees and for their cost centers. Normally, in other companies, you are pitching something that either saves time or money. Here, we are spreading the word about something that can profoundly change or save lives. Who wouldn’t want to do this kind of work?

Lyndi

Sr. Demand Marketing Manager

How has your career grown since starting at the company?

Nothing beats the culture here. You have people who can help you grow and contribute to the best of your abilities- that is the best thing about Accolade. I started as an Intern and now am a Business Intelligence Developer!

Akshay

Business Intelligence Developer III

What is your vision for the company?

We have an opportunity to change the way consumers experience the healthcare system that's really not working in their favor. Healthcare is complicated, anxiety-creating, and it's too expense. Our service has an opportunity to make life better for the consumer, drive costs down for the business, and actually make people healthier.

Raj

CEO

How do you collaborate with other teams in the company?

I love how cross-functional Business Development is, because it allows us to work with so many different constituents across the business. Accolade is a talented yet humble team, where trust in each other is paramount. In this culture, I watch people to reach their greatest potential without feeling alone in the face of exciting challenges.

Jennifer

Sr. Director Business Development

What are Accolade Perks + Benefits

Culture
Volunteer in local community
We are encouraged to volunteer through a variety of company sponsored events, such as A Day On, Not a Day Off, our annual MLK Day of Service and by using our additional PTO day of volunteerism.
Eat lunch together
Intracompany committees
We have spirit, wellness, philanthropy, and recognition committees which are cross-collaborative throughout the entire company.
Daily stand up
Open door policy
From our CEO, across to the rest of the org, not a single personal office exists in any Accolade location- we have open facilities ripe for cross-collaboration.
Team based strategic planning
Group brainstorming sessions
We have a homegrown idea management program called "Bold Ideas," a team who owns the "Innovation Loop" roadmap, as well as various Designathon and Hackathon activities.
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We empower each other by creating an inclusive environment & living our values out loud. We embrace differences & value diversity of thinkers & thought. We are Accolade & we are changing healthcare
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We also offer an option to add a Health Savings Account (HSA).
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Customized development tracks
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