About The Team

Data is at the core of Outreach's strategy. It drives ourselves and our customers to the highest levels of success. We use it for everything from customer health scores and revenue dashboards, to operational metrics of our AWS infrastructure, to helping increase product engagement and user productivity through natural language understanding, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to deeper understand our customers’ needs and deliver new products and features to help continuously improve their customer engagement workflows.

The mission of the Data Science team is to enable such continuous optimization by reconstructing customer engagement workflows from data, developing metrics to measure success and efficiency of these workflows, and providing tools to support optimization of these workflows. As a member of the team, you will be on the ground floor working with Data Scientists, Machine Learning Engineers, Application Engineers, and other Analysts to define and implement our strategy for delivering on this mission. 

Your Daily Adventures Will Include

• Being a key partner for Outreach Product team to help create the right instrumentation and validate, clean and organize data into easy to consume data products
• Applying your expertise in quantitative analysis, data mining, data visualization and presentation to see beyond the numbers and understand how our users interact with Outreach products
• Identifying the opportunities most important for growth, to remove barriers for product adoption, retention and engagement, and partnering with our data science and engineering teams to support execution of those projects with data and insights
• Defining and analyzing metrics that measure the success and value of Outreach products and allow us to monitor the health of product adoption
• Designing and executing A/B tests to measure the impact of new features and deeper understand user behavior
• Communicating the state of business, experiment results, opportunities, etc. to the Outreach leadership team
• Influencing and informing Outreach product strategy through presentation of data-based recommendations

Basic Qualifications

• You have 5+ years of quantitative analytics experience and demonstrated success in using analytics to drive the understanding, growth, and success of a product
• You have expert knowledge of BI tools such as Tableau and product analytics tools such as Amplitude
• You have strong data manipulation skills in SQL or similar languages
• You have substantial coding experience in Python (preferred), or other languages
• You have experience working with distributed data processing frameworks such as Spark
• You have working knowledge of applied statistics including hypothesis testing, experiment design, regressions
• You are hands on, able to quickly pick up new tools and languages, excited about building things and experimenting, always looking to sharpen and adapt your skills
• You are experienced in thinking strategically, structurally solving product problems, driving execution, effectively partnering with and influencing product, engineering, and data science teams
• You go above and beyond to help your team
• You are honest, admit mistakes, and own fixing them
• You have a BA/BS in Computer Science, Math, Physics, Engineering, Statistics or other technical field

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Womxn's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status