Sr. Product Manager, Carrier Experience

| Seattle
About Convoy:
Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to fundamentally changing the way freight moves across America and beyond for the better.
We are passionate about thinking big and solving really complex problems to make the lives of truck drivers, shippers and other people in freight industry easier through our innovation and technology. There will always be a better, more efficient way to transport goods, and we won’t ever stop inventing it.
Founded in 2015, we’re a mission-driven, well-funded, fast-growing startup, backed by world-class investors, including CapitalG, the growth equity investment fund of Google, and leading industry disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, KKR, Starbucks, and others. We were named one of Washington State’s top places to work, a LinkedIn Top Startup and were the recipient of the GeekWire Next Tech Titan in 2018.
What we’re looking for:
As Product Manager for carrier experience, you need to ensure that trucking companies (carriers) and truck drivers love using Convoy. You will own the roadmap and be responsible for our most important workflows around helping carriers find work, haul loads and improve their performance and utilization on Convoy.
To achieve your objectives, your roadmap will span operations, data science, and product (mobile, web, and backend). You will work alongside engineers, designers, research scientists, marketers and more.
Here are some examples of innovative features that the carrier team has recently launched: https://convoy.com/blog/auto-detention/, https://convoy.com/blog/request-a-load, https://convoy.com/blog/power-only-program-universal-trailer-pool/ , https://convoy.com/blog/introducing-convoy-flex-loads/

In this role, you will do the following:

  • Roadmap & Features: You will own the product roadmap for part of Convoy. We organize the team, so you get clear accountability for a large area.
  • Strategy: You will identify the key strategic questions and drive to resolution and alignment with stakeholders.
  • Metrics & Experimentation: You will define the metrics, goals and measure experiments.
  • Product Marketing: You will partner on GTM, positioning, and communication of major product initiatives for carriers with our product marketing team.
  • Optimization & Insights: You will work with data scientists to deeply understand our carriers and optimize their journey across Convoy.
  • Carrier Research: You will work with design and lead research to deepen the team's understanding of carrier needs.

You have the following skills and experience:

  • PM experience: You have 6+ years of experience owning a product roadmap for a breakthrough product.
  • Product: You have built compelling experiences for your customers using research and data, and you have experience in building high-quality mobile and/or web products.
  • Data-Driven: You have experience defining metrics and running experiments and testing.
  • Customer oriented: You know how to work backwards from the customer and you understand their needs.
  • Communication: You have effective written and verbal communication skills.

Bonus Skills/Experience:

  • Economics background or experience with marketplace businesses.
  • Statistics, Mathematics or Computer Science background.
  • Fluency with SQL.

Benefits of working at Convoy:

  • Health &Wellness: Taking care of your health comes first. Convoy covers 100% of your medical, dental, and vision premiums, and 85% for your family. We also provide access to the gym and showers in our building.
  • In-Office Happiness: Enjoy catered meals multiple times through the week, and fully stocked fridges and pantries to keep you running full.
  • Commuter Benefits: We transport the world; the least we can do is help get you to work. Every employee receives a fully paid Orca Card to get you around on the bus, light rail, or water taxi. We also provide locked bike storage if you prefer to pedal in.
  • Time Off: Life outside of work matters! Convoy has a flexible vacation policy, so take the time off you need- we don’t track vacation or sick time. We also offer generous parental leave for those expecting new additions to their family.
  • Compensation: We offer market competitive compensation, including stock options and a 401k plan to help save for retirement.

Candidates must be eligible to work at Convoy HQ in Seattle.
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
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    • ExpressFrameworks
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    • PostgreSQLDatabases
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    • MandrillEmail
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    • MarketoLead Gen
    • OutreachLead Gen

Location

4th Avenue, Seattle, WA 98101

An Insider's view of Convoy

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

What projects are you most excited about?

Completely reimagining an industry core to our economy and making it as efficient as possible. Building the framework and models that allow Convoy to reduce inefficiencies at every stage of the shipping process, and in turn reduce empty miles, truck traffic, and the environmental impact of shipping, is both rewarding and intellectually stimulating.

Max

Senior Director, Data Science

What are Convoy Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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