Company Description

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Job Description

As a core member of Accolade’s product management organization, you will be responsible for driving product roadmap, planning, requirements and execution for our member facing website and integration with that website into our partner ecosystem. We’re looking for someone who has the proven ability to accomplish this with both direct hands-on ownership as well as leadership. A relentless commitment to revolutionizing healthcare and excitement to take on new challenges is a must. We want someone with the talent, creativity and leadership to take Accolade into the next chapter.

A day in the life…

• Own the product roadmap and backlog. Make tough strategic and tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
• Breakdown work into manageable components, delivering incremental value to our customers.
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.
• Collaborate across teams. We win or lose as a company. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
• Collaborate with engineering leadership to ensure alignment on resources, scope, and priorities in order to ensure timely and high quality delivery against the product roadmap
• Own the metric measures (KPIs) used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions.
• Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities and increase product value.

Qualifications

What we are looking for…

• BA/BS in Computer Science and or a clinical degree, some related technical or scientific field and/or MBA.
• 5+ years of product management or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products.
• Hands on experience in agile software development.
• Background or experience in ecosystems, integration and identity management.
• Background or experience in the healthcare industry or closely related field is desired.
• Strong data and analytics background.
• Strong technical abilities. You are intimately familiar with SaaS development practices used to build and deploy modern software applications.
• Prior experience with health care application providers and strong experience of healthcare technology marketplace.
• Prior experience with partner ecosystem, identity and API platform integration.
• Exceptional written and oral communication and presentation skills.
• Demonstrated ability to lead multidisciplinary teams and projects using agile methodologies and embracing a lean start-up philosophy.
• Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view. 
• Understanding of the technical architecture of complex and highly scalable web / mobile applications products
• Domain expertise in application lifecycle management, continuous delivery, launch/deployment, devops, application development, web application operations, PaaS, IaaS, cloud services.
• Successful startup experience and / or scaling a business is strongly desired. 

Who You Are:

• Data driven decision maker with strong organization and analytical capabilities. You excel at using quantitative analysis to inform the product direction and influence stakeholders.
• Fantastic collaborator, team player, negotiator and influencer.
• Highly communicative, self-starting individual who maintains a fast fail entrepreneurial spirit.
• Amazing ability to handle ambiguity effectively and oversee multiple projects at once.
• Comfortable working and collaborating with operational and clinical teams, data architects, and engineering teams.
• Excited about continuous improvement and driving process improvement into technology.

Additional Information

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 

All your information will be kept confidential according to EEO guidelines.