Technical Product Manager

| Hybrid
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Around the world, billions upon billions of mobile phone calls are made every single day, and yet the phone app has remained unchanged since smartphones launched over a decade ago. Hiya is determined to change this by revolutionizing the way people make and receive mobile phone calls. We are working with mobile phone makers (including Samsung) and mobile carriers (including AT&T) to bring this innovation to all of their global subscribers - over 70 million monthly users today, and growing. With offices in Seattle, London, and Budapest, and backing from top investors in the US and Europe, we are an exceptionally diverse and skilled team positioned to change the mobile phone experience forever.

We have strong company values and culture and would love to share why ours is an opportunity worth considering. We appreciate and respect diversity, and are an equal opportunity employer.

Hiya is looking for a Technical Product Manager to work closely with our international engineering team building the best protection against unwanted spam calls in the world. As the TPM of our Reputation Service division, you will help Hiya continue to grow and improve our system capable of flagging over 4 million spammers around the globe. Hiya has a leadership position in the United States for our spam protection, and we need someone who can see us expand that position worldwide.

What will you do?

  • Manage schedule, backlog, and triage of our reputation data service.
  • Keep extremely close monitoring of our data sources that power reputation - our clients and partners.
  • Collaborate daily with remote engineering team in Budapest, management in Seattle.
  • Ensure on-time delivery of new features for our business development efforts
  • Other job duties as assigned.

What we’d like from you:

  • Motivating and collaborative personality. Your engineering team is your collaborators and you want to succeed, together
  • Entrepreneurial, startup spirit. You're willing to wear any hat to see the job done
  • 3+ years of related technical product and project management experience, where data is the product, you have worked in databases or with Application Programming Interfaces (API's)
  • Creative and predictive thinking. How do we get the most out of the data we have, both now and years down the road?
  • Statistical and analytical mindset. Spam detection is a logic and numbers game. Can you play? Can you help our system learn to play on its own?
  • A strong project leader. Take goals and ideas from a single sentence to spec to fully released
  • Familiar with database systems required
  • Prior experience in back-end services supporting front-end products required
  • Working knowledge of SQL required

Nice to have:

  • Experience with AWS services DynamoDB, S3, Athena
  • Experience with remote teams
  • Machine-learning experience
  • Experience with data aggregation and analytics

What you should expect from us:

  • Work at a supportive and fast-growing startup with a fantastic team
  • Make an impact in the lives of tens of millions of consumers
  • Many office perks and great company benefits
  • Collaborate and learn from other great team members
  • Support in developing your skills and accelerating your career

This position is in Seattle at our amazing downtown office. Hiya is an equal opportunity employer. We value and embrace diversity. We do not discriminate on the basis of race, color, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability status.

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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • KotlinLanguages
    • ScalaLanguages
    • TypeScriptLanguages
    • KafkaFrameworks
    • KubernetesFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • OutreachCRM
    • SalesforceCRM
    • HubspotEmail
    • ZoomInfoLead Gen
    • AsanaProject Management

Location

We are centrally located in downtown Seattle. The office is easy to get to via public transportation and there is ample parking nearby.

An Insider's view of Hiya, Inc.

What are some social events your company does?

We have a lot of social activities and events. Examples include annual team outings, summer party, holiday party, and various team lunches and happy hours. Sometimes teams have cross function team lunches or events too.

Fei

Accountant

How do you collaborate with other teams in the company?

We include key members from each team(Client, QA, Gateway, Product) in the project kickoffs, sprint plannings, and retrospectives. We talk to each other constantly and have meetings when it's necessary to get things done. We also keep improving ourselves to make the next project better:)

Chad

Software Engineer

What makes someone successful on your team?

I work on the Partner Solutions team where we ship a call protection product that can be built right in to your phone, or can be used as a downloadable app. We work directly with phone carriers so you need to have curiosity and empathy for the needs of customers and end users, from the technical spec down to the details of in-app user experience.

Ari

Sr. Software Engineer

What is your vision for the company?

Hiya is reimagining the phone experience, more specifically how you call and receive calls from businesses and people. Our vision is to work with telecommunication operators, mobile device manufacturers, and businesses to create an integrated experience that removes all the inconveniences of making and receiving phone calls keeps all the great bene

Marcelo Calbucci

CTO

What are some things you learned at the company?

Our mission is so firmly woven into our DNA, it makes it easy for me and my team to stay motivated. I’ve learned that having a clearly defined mission statement is vital in keeping my team aligned to our goals as a company and provides me clarity as to how my day-to-day contributions bring us closer to our vision.

Javier

Business Intelligence and Data Acquisition Lead

What are Hiya, Inc. Perks + Benefits

Hiya, Inc. Benefits Overview

Here at Hiya we provide consumers with the best phone experience by providing spam protection and enhanced caller ID services. As for team, we have a passionate crew of go-getters, and we celebrate our successes on a weekly basis! We have a fully-stocked kitchen, flexible paid time off, budget for learning and development opportunities, health, dental and vision insurance, 401K and many other perks.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
Flexible work schedule
Diversity
Highly diverse management team
At Hiya, we represent an amazing 18+ different countries. At our company make-up and hiring practices from all angles to ensure that we are inclusive of a diverse workforce without biases.
Mandated unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Hiya provides two catered lunches in the office per week.
Company-sponsored happy hours
Home-office stipend for remote employees
Hiya has a home-office stipend for all employees.
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
We offer $1000 annually for continuing education.
Paid industry certifications

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