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UX PM

| Seattle

The Challenge

As a Senior UX PM at Qualtrics you join the Experience Research Team. You drive the future UX design of the Qualtrics Experience Management platform and Experience Management products to deliver a best-in-class user experience that creates loyalty, value, and delight. You have highly developed analytical skills and you use them to understand our customers, the key use scenarios/business needs and you are the competitive products expert. You infuse Qualtrics with these insights and you help drive the vision and UX strategy for the next generation of Qualtrics products to add value and growth to the business. You work cross-functionally with researchers, designers, program managers, line of business owners and engineers to drive strategy and planning. You anticipate new features, new technologies and new product and partner opportunities. You are ahead of the development cycle and strategically advance how Qualtrics ideates, builds, measures, and improves products.

What Success Looks Like in the Role

You inspire those around you to understand the pros and cons of competitive products, you know the latest and greatest technology and trends that may impact our field and you are customer obsessed. You drive a culture of cross-team collaboration and build complete processes into the strategy and vision for product development. You have a multiplier effect on creating enthusiasm for products and features that have an immediate need in the marketplace. The product expereince strategy you craft and implement not only drives company growth, but scales effortlessly and shows positive ROI. You have successfully made product design planning a part of the fabric of Qualtrics’ development process.

A Day in the Life

  • As the competitive product insight expert you help Qualtrics develop product value propositions and strategy that ensure our next generation of products provide best-in-class customer experiences, solve customer needs and are poised for success in the marketplace.

  • You create and manage our Qualtrics Advisory Council of key customers from different verticals who will provide ongoing consultation, feedback, suggestions, and insight as we continue to grow and develop the XM platform.

  • You collaborate with researchers, designers, product managers and program managers to identify customer perceptions about Qualtrics and existing products, definite key use scenarios and collaborate to develop new or improved UX concepts and prioritize customer needs during product and feature development.

  • You develop a process to share and prioritize customer feedback from customer facing account and technical teams to ensure those insights are incorporated into the product development process.

  • You are a user experience thought leader and evangelize customer and product needs inside Qualtrics. You teach best practices and you share metrics.

Your Background

You are obsessed with transforming traditional product models into customer experience models, and have built a reputation and track record of these accomplishments. You start with the customer, while impacting and aligning with key strategic business objectives. You have excelled and grown within a dynamic, rapidly scaling, organization. You know how to collect inputs and turn them into measurable outputs.

Minimum Qualifications

  • Bachelor’s degree

  • Master’s Degree in business/economics/marketing is preferred

  • Both customer and technology obsessed with the ability to influence and impact cross-functional teams and process

  • Strong analytical and problem solving skills

  • High standard of detail, excellence, professionalism, and role model behavior

  • Demonstrated ability to serve as a thought leader at all levels of the organization

  • Business & strategy leadership capabilities, high confidence level

  • Skilled in Market analysis and opportunity identification and delivering strategic insights

Preferred Qualifications

  • 8-10+ years demonstrated ability to influence product development with customer, product and industry insights

  • Customer-facing experience delivering and managing solutions

About Qualtrics 

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.
9,000+ organizations worldwide and more than 3/4 of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can manage the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We’re looking for A-players, not A-holes. We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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