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At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Program Manager, Marketing Leadership Operations
Why We Have This Role
Our marketing organization is scaling rapidly to support Qualtrics' growth, and our CMO and marketing leadership team need a strategic operations partner to build a predictive rhythm of business and repeatable processes so leaders can focus on driving strategy and supporting their teams. You'll be the operational backbone that enables our marketing leaders to focus on strategy and execution while you handle the complex coordination, process optimization, and cross-functional alignment. Working directly with our CMO and their direct reports, you'll have visibility into the highest-level marketing decisions and the opportunity to shape how we operate as a world-class marketing organization. This role sits at the intersection of operations and execution, requiring someone who thrives on bringing order to complexity and enabling teams to perform at their peak.
How You'll Find Success
- Takes ownership of complex, ambiguous challenges and drives them to completion without constant direction
- Builds trust and influences effectively across all levels of the organization, from individual contributors to C-suite executives
- Demonstrates exceptional project management skills with the ability to juggle multiple high-stakes initiatives simultaneously
- Communicates with clarity and precision, translating between strategic vision and tactical execution
- Operates with a growth mindset, continuously identifying opportunities to improve processes and outcomes
- Shows entrepreneurial thinking, proposing innovative solutions rather than just executing tasks
- Maintains composure and delivers results under pressure while keeping teams aligned and motivated
How You'll Grow
- Gain deep exposure to C-level strategic thinking and decision-making processes in a high-growth company
- Master the art of scaling processes and systems to support organizational growth
- Enhance your skills in change management as you help the team navigate new frameworks, tools, and ways of working
Things You'll Do
- Drive operational excellence for marketing leadership by managing executive scheduling, preparing strategic materials, and ensuring seamless execution of leadership initiatives
- Build relationships with senior leaders and their support teams across the organization to gain trust and collaborate more effectively as an ambassador of marketing leadership
- Enhance our marketing operating rhythm and review processes, including quarterly business reviews, annual planning cycles, and weekly leadership forums
- Support high-impact initiatives like employee onboarding and enablement, sales and marketing kickoffs, and customer conferences by providing project management expertise and operational coordination
What We're Looking For On Your Resume
- 5+ years of program management or operations experience in a fast-paced technology company, preferably supporting executive leadership
- Proven track record of managing complex, cross-functional projects with multiple stakeholders and competing priorities
- Demonstrated ability to work directly with senior executives and translate strategic vision into operational execution
- Experience with project management tools and systems
What You Should Know About This Team
- You'll work directly with our CMO and marketing leadership team, giving you unparalleled exposure to strategic decision-making
- Our marketing organization values both creativity and operational rigor - we move fast but we also measure everything
- The team is committed to your professional growth and will provide opportunities to stretch into new areas and take on increasing responsibility
- We operate with transparency and trust, meaning you'll have access to the information and context you need to make smart decisions
Our Team's Favorite Perks and Benefits
- 30 paid days off (15 PTO + 5 Personal Days + 10 Holiday Closures) with additional time off after your first year
- Qualtrics Experience Bonus of $1,500 annually to spend on an experience of your choosing
- Comprehensive health benefits including medical, dental, vision, and wellness stipends
- Work with cutting-edge marketing technology and access to continuous learning opportunities
- Be part of a team that's defining the experience management category and working with 19,000+ organizations worldwide
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Washington State Annual Pay Transparency Range
$100,000—$188,000 USD
Qualtrics Seattle, Washington, USA Office
1201 2nd Ave, Floor 17, Seattle, WA, United States, 98101
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
