App Technical Support

About Pushpay: Pushpay is the premiere provider of giving and engagement solutions for the church community. We are market leaders in the industry, currently serving church partners across the United States, Canada, Australia and New Zealand. Our organization exists to help our customers increase participation and generosity in their communities.

The App Technical Support (ATS) team is responsible for publishing custom apps for our customers and providing app-related support both internally and externally. Our apps offer customers a central hub for their content, media, and resources, while remaining uniquely branded to each organization. Within 5 years we have become the most popular church-app provider in the industry, and have published over 5,000 apps to the Apple and Google Play stores.

Position Summary:

We are looking for a self-motivated and detail-oriented person to join our App Technical Support (ATS) Team. This role requires the ability to be both accurate and efficient, as most tasks are both detailed and time-sensitive. The ideal candidate is someone who is eager to take on initiatives, always ready to learn, and excels at managing competing priorities. If this sounds like you, we look forward to receiving your application!

Key Responsibilities Include:

Become an expert on the Apple and Google app stores’ ecosystem.

Publish customer’s apps to the app stores, both quickly and free of error.

Support internal teams by answering any app-related questions.

Synthesize complex information and reformat it for non-technical individuals without the use of jargon.

Utilize Salesforce to update and maintain customer data.

Contribute to team projects, without compromising the ability to complete daily tasks.

Manage competing priorities.

Other duties may be required.

What You Have:

Completed Bachelor's Degree preferred, but not required.

Prior work experience in the technology industry preferred, but not required.

Deep understanding of App Store Connect, Apple Developer, and Google Play.

Write clearly and effectively, allowing non-technical people to grasp technical concepts.

Experience documenting and escalating technical issues.

Ability to anticipate change and adapt to new processes quickly.

A passion to help and support customers as well as teammates.

Manage tasks independently, without the need for constant supervision.

An ability to perform repetitive tasks when needed.

Experience with a CRM software (e.g. Salesforce) is a plus.

Experience using ticketing software (e.g. ZenDesk, Salesforce, etc.) is a plus.