App Technical Specialist
About Pushpay: Pushpay is the premiere provider of giving and engagement solutions to the church community. We are market leaders in the industry currently serving church partners across the United States, Canada, Australia and New Zealand. Our organization exists to help our customers increase participation and generosity in their communities.
The Service Delivery team is in charge of designing, implementing and supporting the app product. The app helps to create a central hub of content, media and resources, all while uniquely branding it to each customer’s organization. After 3 years of existence we have become the most popular church app provider in the industry with over 5,000 apps live on the iTunes and Google Play stores.
We are looking for a self-motivated and highly detail oriented person to join our growing Service Delivery Team. The perfect candidate is someone who can adapt and be flexible to a rapidly changing team and possesses an ability to follow systems and processes to a point. This position demands a high level of efficiency while maintaining quality in the product, as well as find new ways to increase efficiency in workflows. This person will work best in a dynamic, technology-driven environment utilizing web tools to effectively manage a high velocity of activity.
Key Responsibilities Include:
Efficiently publish mobile apps to Google Play and the App Store while having a great understanding of app store ecosystem and review guidelines
Support various internal teams through a ticketing platform
Update and maintain data via Salesforce CRM platform
Use tools like Sketch to incorporate a customer’s brand into our app templates
Strive to deliver an amazing customer experience through excellent communication skills, creative customer solutions and responsive support
Contribute to initiatives and projects to be determined by overall company/team goals
Be a key player in platform improvement
Set up custom feeds and integrations using our data services platform
Complete daily tasks with excellence
Other duties may be required
What You Have:
Completed Bachelor's Degree preferred
Understanding of platforms such as App Store Connect, Google Play, and Amazon Web Services
Writes clear and effective, with an ability to communicate technical processes to non-technical people.
An ability to perform repetitive tasks when needed.
Experience with documenting and escalating technical issues
Excellent eye for detail and product quality
Ability to anticipate change and learn new software on the fly
A passion to serve, help, and assist in whatever capacity possible
Experience with CRM software (e.g. Salesforce) is a major plus
Experience with supporting various internal teams through ticketing software (e.g. ZenDesk)
Desire to work in a fast-paced environment, with proactive mindset and minimum need for supervision
Persistence and determination to deliver results
Aptitude to read/troubleshoot markup languages, error logs, and technical sources
Git/GitHub experience is a plus
Well organized and strong work ethic
Understanding of industry culture, products and services
Must be a TEAM player - this role won’t work well if you don’t work well with others