Associate Program Manager at Assurance

| Seattle
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About Assurance
Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.

Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people's lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.

At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we're working together to improve the lives of millions!

About the Position
We are seeking an Associate Program Manager to join our Commissions product team, focused on building a world-class payments system.

This position is responsible for leveraging qualitative and quantitative data to develop business processes, KPIs, and ultimately, to build solutions for our users.

About You:

  • A dedicated problem solver. You embrace challenges, and stop at nothing to create solutions, whether they're hacky, short-term workarounds, or more long-term process changes. 
  • Passionate about the data. You possess the ability to self-serve, investigate, and utilize data - and you love leveraging that data to uncover root causes.
  • You’re an Owner. You don’t hesitate at the opportunity to take charge, you thrive on feedback, and your focus is on making an impact.
  • Customer-Centric. You actively consider the real-world experiences of our agent-users and the implications of product changes and improvements 
  • Gritty. You never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fall away. 
  • Naturally curious. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different strategies and tracking the results. 
  • A brilliant communicator. You're eloquent and able to strike the perfect tone, whether you're explaining a new policy to end-users, or describing analysis to business leaders 
  • A lover of process and optimization. You're excited about the opportunity to create and experiment with processes, and are willing and able to lead others in iterating and executing them. 

What You'll Do:

  • Own Operations execution for Commissions across multiple lines of insurance (LOIs), such as Medicare, Life, etc. 
  • Work cross-functionally with support, product, engineering, and data science to redefine how we pay Agents on the platform.
  • Assist in the study, analysis and processing of information related to the compensation of agents based on their positions and other compensable factors.
  • Own internal customer (Business verticals, data science, leadership) needs through concise communications, documentation, information sharing, and planning sessions.
  • Develop and monitor key performance indicators and business metrics for agent support - collaborate with data science to build a holistic view of agent and platform performance
  • Resolve a wide range of complex compensation and agent performance issues – leverage data, rules, procedures, and sound judgment to arrive at solutions to agent appeals and inquiries. 
  • Define the path forward. Dig into the data, learn what is and isn’t working, then shape your roadmap, decide which projects to focus on - and set aggressive timelines to reach those goals. 

What You'll Bring:

  • Minimum 3 years of proven experience: whether it be in a startup, consultancy, or corporate, you are someone who loves driving change in a fast-paced environment 
  • Self motivated; Able to work independently and think creatively to deliver results 
  • Data-first problem solving skills - specifically proficiency in SQL and Excel 
  • Experience interpreting and presenting data to various audiences 
  • A proactive approach to solving problems and finding solutions
  • Process optimization, project/program management, and/or systematic organization experience
  • Exceptional written and verbal communication skills 
  • Familiarity with and passion for customer experience and empathy for our users 

Nice to Haves:

  • Experience with data visualization tools such as Looker, Tableau, Periscope, etc.
  • Some high-growth operations, tech, or startup experience is strongly preferred
  • Degree in business, economics, finance or any science-related fields
  • Experience working in a support organization or for organizations known for stellar customer support
  • Previous success creating and scaling new processes is a plus
  • Experience with CRM platforms such as Zendesk, Salesforce, or Intercom
  • Working knowledge/understanding of APIs

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • DB2Databases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

We're located in the heart of downtown Seattle at the corner of 5th and Madison, conveniently between Westlake Center and Pioneer Square.

An Insider's view of Assurance

What’s the vibe like in the office?

“We're all so friendly and open to working and collaborating. We care for each other's work and personal health so that we can all be strong and grow together. No teammate gets left behind.”

Adrienne

Partner Marketing Specialist

What does your typical day look like?

“If I write code in the morning it often goes out on the same day, impacting thousands of customers and often having a noticeable change on our 'mission control' style dashboards throughout the office.”

Alex

Senior Software Engineer

What makes someone successful on your team?

“Everybody is very smart but not arrogant. In the data team, especially, everybody puts the team first over themselves - there are no egos. It is always about making things better for the team and the business.”

Callum

Director of Data Engineering

How do your team's ideas influence the company's direction?

We are calculated decision-makers. Every idea is a potential experiment waiting to be tested. We drive the business forward by rapidly iterating on several ideas leveraging the data to tell us which direction we should take next.

Megan

Director of Data Scientist

What are Assurance Perks + Benefits

Assurance Benefits Overview

Our Benefits

Flexible Working Environment
Your schedule and working hours are up to you at Assurance. We care more about results than when and where you get your work done, and we find that a flexible schedule can help alleviate the stress of a rigid work-life balance.

Unlimited Time Off
We work hard, so it’s important that we take time to refresh and reset when we need it. We empower our employees to take the time that make sense for them.

Nutritional Snacks and Weekly Lunches
We encourage a healthy lifestyle for employees in all ways that we can, and we don’t want it to be tough to find sustenance when you’re hard at work! We provide healthy, nutritional snacks throughout our office, and outstanding local coffee. We also host a weekly lunch, featuring top local restaurants, to accompany our all-company meeting.

Commuter Benefits
We want to make sure it’s easy for you to get to and from work, so we a provide free public transportation or greatly subsidized parking close to our office.

Inspiring Offices
From the beginning, our founders believed that beautiful, open, inspiring spaces lead to energy and creativity. We seek beautiful office spaces in all of our locations, and in 2020 we’ll be taking occupancy of a stunning new office on the top two floors of Madison Center in downtown Seattle – this space features floor to ceiling windows with stunning 360 degree views of the Puget Sound, and an exclusive private rooftop deck.

Competitive Health Benefits
Access to high quality healthcare is core to our business, and we care that our employees don’t have to worry about visiting a doctor. All employees receive competitive health, dental, and vision benefits packages.

Choice of High-End Equipment
We want to make sure you’re empowered to create amazing things. We give new employees the option of a variety of high-end computers and accessories.

Investment Opportunities
We believe in the importance of investing in yourself in a variety of ways, including financially. We offer a strong 401k plan, with options to invest in traditional, Roth, and after-tax options, all backed by a best-in-class platform from Prudential.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Assurance provides flexible start and end times for our employees
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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