LivePerson is a transformational force in how Brands and Consumers communicate. With over 18,000 customers including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are. 

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields

Do you love working with clients and helping them lay out a plan to reach their goals?  Gainshare is a rapidly growing business at LivePerson where we are innovating on conversational automations to service our Brand’s customers.  We do this by leveraging the best of LivePerson’s Conversational Cloud and Conversational AI technologies to create elegant solutions.  We get excited when we’ve created a “wow” experience, where you no longer have to wait on hold to talk or chat with a customer service agent to get things done and move on with your life.

What’s the role? 

• Your core responsibility is to work with our Brands to understand their business goals, analyze the underlying data that can help reach those goals, assessing and prioritizing use cases that can be automated, and laying out the automation vision and roadmap 
• To do this, you’ll work with Brands, Partners, and internal stakeholders including Solution Directors who own the account relationship as well as design and development 
• You’ll also be involved in pre-sale opportunities where you help lay out a vision for how conversation automation could drive results for the Brand
• You’ll continue to advise on automations that have already launched, including helping to adjust roadmaps based on new information or helping to make sense of data trends observed in our automations
• This is a role that can be a jack-of-many-trades, which should excite you

 What do you need to be successful?

• Extensive, hands-on experience advising clients through the process of translating their business goals into an actionable plan
• Ability to work with large data sets and analyze to derive insights that help guide our approach to automation
• You may have been a consultant but you can also get your hands dirty and work with/guide implementation teams
• You must have excellent written and presentation skills, with experience presenting to C-level/executive audiences 
• You must have experience working with product development teams so you understand the tradeoffs you make as you build out a roadmap
• You must have an excellent sense of how to prioritize what’s important, from a roadmap to what you work on day-to-day
• You want to work in a small, fast-paced, multidisciplinary team environment.  It’s like working at a startup embedded in a bigger company.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. You’ll have great benefits plus flexible time off and free lunch on fridays. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.