Community Engagement Manager
At Coinme, we're large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You are part of the success of our business and that of our customers regardless of where you sit in our organization. A human touch in a digital world.
Digital currency can transform the way we conduct business and brings new benefits to both the corporate world and to consumers globally. Coinme is on a mission to help people everywhere understand and use the power of digital currencies as a delightful medium-of-exchange, and be accessible anywhere in the world, so everyone has a fair chance for financial prosperity.
From analyst to engineers, from sales and marketing to client services experts, we're hiring to support your growth and ours – Together We Rise.
Responsibilities:
● Lead the design and execution of our community engagement efforts
● Identify topics which resonate with our user base and develop engaging communication based on those experiences
● Ongoing observation and management of all Coinme social and online activity
● Timely response to user questions, comments, and concerns wherever they may be found
● Build a relationship with Coinme’s user base and turn them into ambassadors of the brand
● Execute tactical community moderation and ensure a safe online experience for our users
● Forward relevant customer inquiries to Customer Support team
● Manage online review solicitation campaigns and support optimization
● Help to strategize with marketing team on best practices for customer retention
● Work in concert with the Coinme Marketing and Customer Support teams
● Analyze and report on social chatter, sentiment insights, and community engagements
● Assist the marketing team with other user-focused growth channels
Requirements:
● Minimum of 3 years managing large and engaging social channels
● Experience with end-user communication and using community tools
● Basic level of cryptocurrency knowledge
● Excellent written communication skills
● Exceptional interpersonal skills and a passion for helping people
● Possess a keen sense of how to drive quality conversation and engagement
● Ability to succeed in a fast-paced startup environment
Compensation & Benefits
● Competitive base pay with stock options and annual bonus
● Option to participate in company-matched 401(k) plan
● Company sponsored comprehensive health benefits package including health, dental, vision, life, and more
● Generous paid time off
● Paid parental leave
Our Benefits
- Company sponsored comprehensive health benefits package
- Company-matched 401(k) plan
- Generous time off
- Paid Parental Leave
- Paid Volunteer Hours
Coinme is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.