Description

Job Title: Customer Success Group Enablement (CSGE) Operations Program Manager
Location: Santa Clara, CA

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

Join the Customer Success Group Enablement team and work with a diverse group of top talent creating world class programs to enable the field. This team is responsible for finding innovative ways to prepare and train sales, solutions consultants, customer success and more!

Role

This CSGE Operations Program Manager will have the opportunity to track major enablement initiatives and programs and manage operational rhythm. This individual will work closely with leadership and other stakeholders to ensure the efficient and successful execution of our programs, as well as drive adoption of programs and processes across geographies and within target organizations.

What you get to do in this role:

• Assess the state of programs and make qualified recommendations
• Implant and enforce standard project management frameworks into programs and initiatives

• Create and present both executive level summaries and detailed analysis
• Combine the competencies of strategy consulting, organizational change management and project management
• Organize cross-functional project teams on internal program engagements
• Team with various initiative owners and organizations to measure the impact of enablement initiatives
• Manage program resources, enabling team efficiency, scale, and quality
• Manage regular reporting related to team issues, processes, outcomes, and staff needs
• Establish operational meeting cadences and set strategic meeting priorities for major initiatives, ensuring initiative owners are prepared in advance for meeting objective

In order to be successful in this role, we need someone who has:

• Humility and passion for supporting the success of initiative teams
• 5 - 10 years program management expertise within a high-tech or consulting environment
• Practice of building strong internal stakeholder relationships
• Bachelors degree a plus
• Ability to communicate complex topics to an audience with various functional knowledge
• Business writing skills, presentation skills including public speaking, meeting facilitation and white boarding
• Project management concepts and frameworks, PMI certification a plus
• Experience designing, implementing and managing process
• Excellent data analysis skills, ability to drive business insights with data driven arguments
• BW, BI, excel, and SaaS data visualization experience crucial
• Sales, Pre-Sales or Consulting background desirable but not required
• Ability to share ideas, promote innovation, and contribute to collaborative efforts; strong aptitude for troubleshooting

• Flexibility for up to 30% travel

EEOE Statement Section ServiceNow’s EEOE statement is automatically added to each U.S. based job description.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.