The Role

As Customer Success evolves at Outreach, the Programs team develop resources, launch and manage programs to scale the business. Our collective goal is to ensure that our customer-facing teams have the tools and strategies in place to successfully manage their books of business. The Program Coordinator will be responsible for planning and executing projects that support our core programs, and they will provide day-to-day operational support needed to keep Success programs running.

Responsibilities

• Own and execute tactical projects and workstreams that roll up into core Customer Success programs
• Contribute to defining and refining the initiatives, methodologies, assets, and programs within the Customer Success team
• Take on cumulative responsibilities as programs evolve and mature
• Proactively communicate status, risks and upcoming milestones with Programs Team and stakeholders
• Work with cross-functional stakeholders to build consensus on project strategy and deliverables 
• Provide ongoing operational support needed to keep active programs healthy and impactful
• Manage communications and organize meetings necessary to successfully drive project milestones
• Contribute to ongoing development of Programs team operations and methodologies (ex: status tracking, quarterly planning, project prioritization)

Basic Qualifications

• 3-5 years experience working with clients in a customer success or account management capacity
• Strong relationship-building skills and ability to communicate effectively with employees and leaders at all levels
• Aptitude for facilitating conversations with team members and stakeholders to create consensus around project strategy and deliverables
• Problem solving and decision-making come naturally
• Passionate about prioritization, organization, planning, and follow-through
• Proactively considers risk and always has a mitigation plan
• Ability to navigate ambiguity and roll with shifting priorities as our high-growth Success team evolves

Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen