Flexe solves the hardest omnichannel logistics problems for the world’s largest retailers and brands. Integrating technology, open logistics networks, and elastic economic models allows Flexe customers to move fast, at scale, and with precision. Founded in 2013 and headquartered in Seattle, Flexe brings deep logistics expertise and enterprise-grade technology to deliver innovative eCommerce fulfillment, retail distribution, same-day delivery, and network capacity programs to the Fortune 500. For more information, please visit flexe.com.

The Flexe Operations team is looking for a Project Manager - Deployment to join our department. This team works with customers that have enlisted Flexe to help them supplement or outsource their fulfillment operations for eCommerce and retail distribution. We provide software and logistics support to enable efficient and high-quality execution from our warehouses on behalf of our customers. As a tech company first, the Warehouse Management System (WMS) and Order Management System (OMS) software and integrations Flexe has developed and provided are the cornerstones of our business model. An ideal candidate is knowledgeable about the inner workings of warehousing, distribution, and eCommerce fulfillment, and has experience with WMS and/or OMS and Transportations Management Systems (TMS). 

As a Project Manager - Deployment reporting to the BSA Manager, you are an integral member of the Business Systems Analysis team and will be responsible for driving the successful deployment of software to end-users, primarily warehouse workers spanning numerous third-party (3P) distribution companies. After a new feature is deemed ready for general audience use after several successful launches, you will own deployment planning, communication and training for internal and external stakeholders. You will be responsible for project management of these deployments, including aligning key stakeholders across multiple teams on timelines and deliverables. You will be proficient in technical writing and hold all documentation to high standards of completeness and accuracy. This team partners closely with the Learning team, and as such you may be asked to familiarize yourself with the process for creating digital training as relates to our software.

Responsibilities:

• Developing deployment groups for both warehouses and customers, identifying who in each group is affected by a software change, and updating groups based on performance and new users
• Executing deployment and communication plans to release software to 1-100 warehouses depending on the applicability of the software
• Develop relevant KPIs for each release regarding usage of feature and use metrics to drive adoption across the network; provide data throughout the deployment and summarize metrics in monthly business reviews
• Partner closely with Product Marketing for launch collateral creation and distribution (videos, press releases, etc.)
• Writing and maintaining technical documentation and assisting in creating training materials for logistics software projects. 
• Partner with Learning team/content specialist to ensure all software content is current/accurate 
• Executing configuration as needed for software enablement for specific use cases
• Collecting and providing feedback to Tech when issues with the features being rolled out are discovered

Qualifications:

• 5+ years of experience in distribution/fulfillment 
• 1+ years of experience interfacing between Engineering, Business, and Operations teams supporting a WMS and/or OMS
• Experience collaborating across multiple teams to achieve timelines and deliver meaningful solutions
• Experience building dashboards and reporting on metrics to key stakeholders
• A demonstrated ability to create, publish, and maintain technical documentation
• Proven experience in iterative process improvement
• Track record of working successfully in ambiguous environments while demonstrating a high degree of initiative
• Experience working in G-Suite, warehouse management systems, and ability to pull data (SQL)
• Travel of up to 25% will be required in post-COVID climate, as needed for large rollouts or pilot
• Able to participate in on-call rotation to cover operational emergencies (typically 1-week on-call per quarter)
• Must be authorized to work in the US without restriction. We will not be sponsoring visas for this role at this time
• This role is fully remote

#LI-Remote

#LI-BP1

Benefits:

The benefits package at Flexe is thoughtfully designed to help people lead healthy lives in and outside of work.

-Health benefits for individual:

--Dental and vision are covered 100%

--Medical is covered 100% for HSA or a small premium for PPO.

-401k Matching Program

-Internet Stipend, while we're 100% work from home

-$300 Work from home office reimbursement

-20 days of PTO

-13 Total Holidays

--10 company holidays (We've added Juneteenth to our list of holidays observed)

--2 floating holidays

--Take your birthday off!

-Paid Parental Leave & Bereavement Leave

-Paid Volunteer Time

-Industry learning initiatives with talks, demos, site visits. Etc.

Working at Flexe:

Here are a few perks that make day to day work at Flexe even more enjoyable:

-Choice of MacBook or PC and monitor setup, and height adjustable standing desk

-Located in historic Pioneer Square; restaurants, bars, shops, and mass transit hub

-PhilanthroFlexe program. A quarterly program where we give back to the community through volunteer work, fundraising drives, etc.

Other benefits available when in-office:

-Bike lockers and showers

-Fully stocked pantry and beverage fridge

-Bake-off challenges

-Team sports such as Kickball, Softball, etc.

Flexe participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.

Flexe is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.