Director Process Solutions at Expedia Group

| Bellevue
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Expedia is seeking a Director, Process Solutions within the Enablement Solutions organization in Travel Partner Services (TPS) focused on improving TPS processes. This position sits within the Operational Excellence team and is a critical support role that uses continuous improvement, lean, and project management principles to execute on initiatives. The Process Solutions team represents and supports TPS by working with stakeholders to design and optimize processes, enhance the associate tool set and build a culture of continuous improvement.

As the Director of Process Solutions, you will provide thought leadership for improving the business, by defining and driving the strategic direction for the TPS end-to-end processes, providing insight, analysis, and recommendations on how to improve the support provided to suppliers, improve efficiency of the processes and elimination of defects. Leading a team of Program Managers responsible for broad business area(s), the responsibilities will involve setting the strategy for the group and accountability for tactical execution of these projects, leading the transition in a rapidly changing environment.

In addition, the role will involve participating and supporting corporate wide initiatives and being the voice of the TPS business in such initiatives ensuring we balance the TPS strategic direction with the overall company direction.

Responsibilities include but are not limited to:

  • Providing thought leadership & envisioning a future state of operational excellence, making recommendations that influence business decisions and outcomes, and working to drive the business towards a new operational vision
  • Building and executing on an ongoing roadmap for delivering a portfolio of improvement programs across TPS’ end-to-end processes
  • Supporting the strategic objectives of the Expedia Lodging Business by understanding the current state of Expedia’s lodging support organization, its customers, industry, and environment.
  • Driving process simplicity and standardization globally throughout TPS business units while balancing region and market specific needs.
  • Working with business operations to handle and continually improve the customer and staff experience while reducing operating costs.
  • Working with technology teams and business partners to improve the effectiveness of TPS technology and process infrastructure.
  • Acting as a change leader for the TPS business, ensuring innovations / developments are led to successful implementation.
  • Acting as a change leader for the Process Solutions team – building and developing the team’s skillsets to keep pace with the a constantly changing and dynamic environment
  • Developing and harnessing the culture of innovation and creativity within Process Solutions
  • Establishing a team culture that cultivates development and retention within TPS
  • Working across departments and organizations to coordinate, inspire change and ‘get things done’


  • Demonstrated ability to work in a continually changing and energizing environment, and creating and delivering value in this environment
  • Excellent social and communication skills; able to effectively interact and form relationships with individuals of all levels.
  • Ability to build tight-knit relationships with applicable leadership teams across Expedia Inc.
  • Demonstrated strong cross-functional leader with a shown ability to drive implementation of new processes, tools and features while mitigating risks and balancing business needs.
  • High degree of competency within all phases of leading initiatives including: issue and risk identification and management, change management, tracking dependencies and achievements, and communication of overall project status.
  • Demonstrated enthusiasm and curiosity for continuous improvement and root cause analysis.
  • Constantly alert to opportunities for process improvement through different applications of technology, automation, or other tools.
  • Strong written and verbal communication skills.
  • Bachelor’s degree required, MBA nice to have
  • Demonstrated business and commercial acumen
  • 10+ years’ experience in a combination of project and process improvement leadership positions driving cross functional initiatives within a technology focused organization.
  • E-commerce website or travel industry technology experience a plus
  • Consulting experience or process improvement in Service environment would be an advantage
  • Bellevue, WA preferred but open to other locations

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement

Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
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Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!



What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!


Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.


Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.


Sr. Director, Finance

What are Expedia Group Perks + Benefits

Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here:
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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