Enablement Communications and Change Management, Senior Manager
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
The Communications and Enablement Change Management, Senior Manager is responsible for designing and delivering global communications and change strategies for enablement programs to multiple sales audiences. This person will put plans together to motivate and engage audiences in changes and programs that are impacting their role and business. This role will support enablement communications for sales operations.
In addition, this role will focus in on regional alignment and how we bring global programs to our regional teams in a simple, consistent, and relevant approach.
There are multiple cross-team programs and initiatives where this manager will play a key role, including team engagement, brand, and thought leadership strategy.
We are looking for a versatile manager with the ability to think strategically, rollout a plan and approach, and execute on the details, in partnership with the broader team. Stakeholder and program management are keys to success. In addition, this individual should have exceptional interpersonal skills, project management skills, and writing skills, with the ability to juggle multiple projects, and work comfortably with leadership, and collaborate with a team.
Specific duties and responsibilities will be:
- Working with cross-functional teams (operations, sales) at the outset of programs to enable understanding and effective use of change and communications tools to drive successful employee adoption and engagement and achieve business goals
- Partner with key sales leaders and stakeholders to build and execute plans that engage audiences.
- Create supporting communications materials (FAQs, talking points, etc.) to help align leadership messaging
- Work with key stakeholders throughout ServiceNow to understand change implications and communications needs
- Drive communications and change management best practices
- Create a comprehensive “snapshot” of change and communications initiatives, relation to one another, business relevance, and field employee (sellers) impact
- Create messaging to support leaders and to engage employees
Qualifications
Specific duties and responsibilities will be:
- Working with cross-functional teams (operations, sales) at the outset of programs to enable understanding and effective use of change and communications tools to drive successful employee adoption and engagement and achieve business goals
- Partner with key sales leaders and stakeholders to build and execute plans that engage audiences.
- Create supporting communications materials (FAQs, talking points, etc.) to help align leadership messaging
- Work with key stakeholders throughout ServiceNow to understand change implications and communications needs
- Drive communications and change management best practices
- Create a comprehensive “snapshot” of change and communications initiatives, relation to one another, business relevance, and field employee (sellers) impact
- Create messaging to support leaders and to engage employees
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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