Enablement Program Manager, Content & Tools at Outreach

| Seattle
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The Role
Outreach is a leader in sales engagement software and one of the fastest-growing technology companies in the country. As a leader in the industry, we expect the Enablement Program Manager, Content & Tools to build out a world-class revenue enablement content management strategy to equip our revenue teams with the right skills, knowledge, process, and enablement tools to maximize sales growth and customer success impact. Your success will be measured by the overall business impact of our content assets in the context of our field enablement programs, feedback from key stakeholders and iteration of a strategic and data-driven content framework within the enablement tech stack.

Your Daily Adventures Will Include

  • Assess and thoroughly understand the current content gaps across all revenue team roles (sales development, sales, customer success) 
  • Assess and understand current usage/leverage of content assets and evolve into a modern, audience-focused content strategy through our KMS & CMS
  • Partner with Sales, Marketing, Customer Success and Revenue Operations to build out highly scalable content management workflow Implement a modern, audience-targeted communications program to optimize reception and relevancy of enablement communications
  • Own and maintain a content review process to monitor the effectiveness and quality of the enablement content across roles and platforms
  • Oversee best practices for internal documentation creation and review with Subject Matter Experts and key enablement partners
  • Identify metrics of success for content management efforts that can be shared with key stakeholders in regularly scheduled QBRs
  • Own vendor relationships for enablement tech stack and drive optimization across our pre-defined maturity models
  • Partner with IT and Revenue Operations to define user management, permissions and structures
  • Develop online training courses and support materials for internal tools like Confluence, Showpad, Gong, Slack; regularly update with new features or workstream enhancements
  • Conduct regular tech stack evaluation to ensure our team remains a differentiator in attracting and retaining top talent
  • Architect an ideal rep and manager experience across our tech stack by setting up the right structures, tagging systems, permissions, groups, SME processes, audits, etc.

Basic Qualifications

  • Bachelor’s degree in communications, marketing, business, or equivalent experience
  • Minimum of 2+ years of content management experience in SaaS organizations with increasing influence and responsibility
  • Startup experience a plus
  • Minimum of 2+ years of info management or content management tools administration experience 
  • Minimum of 2+ years developing content for LMS and related tools
  • Successful history of customer first, result-orientation and ownership
  • Exceptional communication skills and successful history of cross-functional collaboration
  • Flexibility and ability to adjust on the fly to new business demands and changing environments
  • Experience in fast-paced environments managing content for customer-facing teams.

Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Womxn's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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