Enablement Program Manager, Content & Tools at Outreach
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The Role
Outreach is a leader in sales engagement software and one of the fastest-growing technology companies in the country. As a leader in the industry, we expect the Enablement Program Manager, Content & Tools to build out a world-class revenue enablement content management strategy to equip our revenue teams with the right skills, knowledge, process, and enablement tools to maximize sales growth and customer success impact. Your success will be measured by the overall business impact of our content assets in the context of our field enablement programs, feedback from key stakeholders and iteration of a strategic and data-driven content framework within the enablement tech stack.
Your Daily Adventures Will Include
- Assess and thoroughly understand the current content gaps across all revenue team roles (sales development, sales, customer success)
- Assess and understand current usage/leverage of content assets and evolve into a modern, audience-focused content strategy through our KMS & CMS
- Partner with Sales, Marketing, Customer Success and Revenue Operations to build out highly scalable content management workflow Implement a modern, audience-targeted communications program to optimize reception and relevancy of enablement communications
- Own and maintain a content review process to monitor the effectiveness and quality of the enablement content across roles and platforms
- Oversee best practices for internal documentation creation and review with Subject Matter Experts and key enablement partners
- Identify metrics of success for content management efforts that can be shared with key stakeholders in regularly scheduled QBRs
- Own vendor relationships for enablement tech stack and drive optimization across our pre-defined maturity models
- Partner with IT and Revenue Operations to define user management, permissions and structures
- Develop online training courses and support materials for internal tools like Confluence, Showpad, Gong, Slack; regularly update with new features or workstream enhancements
- Conduct regular tech stack evaluation to ensure our team remains a differentiator in attracting and retaining top talent
- Architect an ideal rep and manager experience across our tech stack by setting up the right structures, tagging systems, permissions, groups, SME processes, audits, etc.
Basic Qualifications
- Bachelor’s degree in communications, marketing, business, or equivalent experience
- Minimum of 2+ years of content management experience in SaaS organizations with increasing influence and responsibility
- Startup experience a plus
- Minimum of 2+ years of info management or content management tools administration experience
- Minimum of 2+ years developing content for LMS and related tools
- Successful history of customer first, result-orientation and ownership
- Exceptional communication skills and successful history of cross-functional collaboration
- Flexibility and ability to adjust on the fly to new business demands and changing environments
- Experience in fast-paced environments managing content for customer-facing teams.
Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Womxn's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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